The number of mobile technology devices now exceed the number of people globally, and 75% of vehicles are projected to be connected by 2020. With new car ownership lifecycles being extended, defection to independent repair facilities remain a pain point to dealerships looking to drive customer retention.

In response, the service department has the potential to transform itself to meet the changing expectations of new buyers. Millenials consider in-vehicle telematics essential and dealerships across the continent are recognizing the opportunity that technology adoption in the service department provides.

In this session you will learn how technology savvy customers are going to transform the service experience and have a significant impact on Fixed Operations for dealerships. You will also learn how progressive dealerships are driving the customer experience in the service lane, using mobile technology, and creating customers for life.

Don’t miss all of these key points at the session from April 21-23 at the 18th Digital Dealer Conference & Exposition.

Takeaways:

• Understand Telematics and how it affects the Service Department

• Learn about the impact of the Connected Car on Fixed Operations

• Identify and understand technology savvy customers and their needs

• Learn how to transform the Service Experience

• Discuss the Future of the Connected Service Drive & the Connected Shop

Dealer-FX, the most trusted name in automotive customer experience and relationship management, is focused on helping dealer and OEM clients to Drive the Customer Experience by enhancing customer retention, digital and social media strategies. The 1 Solution suite of service tools provides integrated software that delivers a sales to service transition, online scheduling, appointment ledger, route sheet, vehicle status board and seamless DMS integration, in addition to advisor and technician dashboards