No doubt, you’ve noticed dealers asking their F&I product providers and agents for more – more value-added services and business intelligence. Dealers today want smart products that consumers want to buy – and they want agents to help them be more efficient, comply with regulations, deliver results with clarity, and improve F&I profitability.

The benchmark is high. Dealers expect their agents to deliver. They seek this level of agent performance because they themselves have had to embrace change to sell, service, and retain customers more affordably and profitably. They want their income development partners to bring them new technology tools that offer more convenience, better reporting, and streamlined and seamless administration.

The hard reality is that an agency’s lack of technology adaptation and ability to market itself and its products using tech tools makes it vulnerable to losing business. Whether or not you and your agency already use digital reporting tools, tablet presentations, eMenus, eContracting platforms, and other F&I software tools, this article will benefit you.

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