Houston, Texas and Spanish Fort, Alabama — CAR-Research XRM and ADAM Systems today announced that they have jointly developed a data integration application for their common customers. The real-time integration provides a bi-directional connection between the CAR-Research CRM and the ADAM Systems Dealer Management System (DMS). The application seamlessly exchanges information for dealership customers, vehicle inventory, repair orders, service history, service technicians and parts special orders. Additionally, desked F&I deals and service appointments can be created in the Car-Research CRM and easily transferred to the ADAM DMS, which saves time and avoids keying errors.
“The integration built between these two companies is the best I’ve ever experienced. No batch processes or routines to run,” stated Robert Alvine, president of Premier Subaru, Premier Kia. “The data exchange works so well it allows more time for my team to focus on serving our customers,” Alvine added.
CAR-Research XRM has developed a proven singular solution that helps an auto dealership run more effectively and proficiently. It is a web-based, comprehensive CRM solution that helps increase revenue from sales and service, improve customer satisfaction index (CSI) and service satisfaction index (SSI), and boost the dealership’s gross profit. A dealership can consolidate all its departments into a manageable solution that delivers value through proven processes at every stage of the customer life cycle.
“We’re excited about this integration as the CAR-Research CRM now integrates seamlessly and securely with the ADAM DMS, enhancing the efficiency and productivity of our mutual dealer customers. Adam Systems have a wonderful technical team and have been a pleasure to work with,” said Patrick Kelly, President and COO of CAR-Research XRM.
Adam Systems provides fully integrated dealer management software to auto and powersports retailers across North America and Puerto Rico. Adam is partnered with leading software providers to create a comprehensive solution that covers all aspects of automotive sales, service, parts, financial reporting, customer relationship management and OEM communications.
“This is the most interactive CRM exchange we’ve completed to date.” adds Bruce Weaver, President of ADAM Systems. “The team at Car Research has been great and we hope our current and prospective customers find it to be a useful tool for increasing profits.”
About ADAM Systems:
ADAM Systems (www.adamdms.com) is a leading provider of DMS solutions in the US and Caribbean basin. We proudly serve over 1,000 dealerships.
CAR-Research XRM has leveraged its thorough knowledge of the automotive industry to develop a proven singular solution that helps run any dealership more effectively and proficiently. CAR-Interactive is a web-based, comprehensive CRM solution that helps increase revenue from sales and service, improve customer satisfaction index (CSI) and service satisfaction index (SSI), and boost a dealership’s gross profit. A dealership can consolidate all departments in the dealership into a manageable solution that delivers value through proven processes at every stage of the customer life cycle. CAR-Research also includes robust features such as Internet Lead Manager (ILM), Showroom Control Manager, Business Development Center (BDC), Auto-Trade, Database Solution, and Reporting modules to help enhance the customer experience while increasing revenue-generating opportunities and improving staff accountability and production. Additional information is available at www.CARResearchXRM.com
