CLEARWATER, FL –September 5, 2017 – AutoLoop LLC, the leading provider of auto industry marketing and customer relationship management solutions that successfully drive the Sell, Service, Repeat cycle, today announced that Stephen Coambes, AutoLoop’s Director of Professional Services, will speak at the Digital Dealer 23 Conference & Expo, to be held September 18-20 in Las Vegas, NV.
Coambes will present “The Best Service Experience: Back to Basics in a Digital World,” Wednesday, September 20, 2017 at 11:40 AM. In this session, Coambes will address declining loyalty among service customers, which has a huge impact on the average dealer’s business. In fact, a recent AutoLoop study found that dealers are losing close to $1M in annual service spending from their current customers. By attending Coambes’ session, dealers will learn how to boost service retention by delivering the best possible customer experience.
Coambes began his 25-year year career in the automotive industry as a porter. Working his way through the ranks, he spent a decade in Variable Ops before eventually migrating to the other side of the business. In Fixed Ops, he discovered a knack for customer service, consistently achieving high CSI scores.
Commenting on his session Coambes stated, “There so many technologies available to help you provide that ideal experience, but nothing can cover for a poor service process or none at all. I’ll walk you through the entire service journey, from scheduling to check-ins—all the way through delivery. I’ll teach you how to harness technology without taking shortcuts.”
Primary learning objectives for this session include:
* Improve efficiency (and the customer experience) with online scheduling: Attendees will learn how to save advisor time by driving online bookings and empowering appointment coordinators.
* Ensure a proper customer greeting: Attendees will discover how to maximize advisor time without skipping steps, as well as how to perform a thorough walk-around inspection to reduce liability and increase upsells.
* How to upsell without selling: Attendees will learn how to distinguish between a good additional service recommendation and a poor one; how to offer the right recommendations with clear explanations and still meet all OEM and/or store RO standards.
“Combining the right tools with strategic principles for every aspect of the service lane can do more than simply help you manage responsibilities. When used effectively, technology helps you create the best possible service experience for every visitor—so you can turn each one into a lifelong customer,” explained Coambes. “Attend my session, ‘The Best Service Experience: Back to Basics in a Digital World,’ and I’ll show you how to use this new technology to increase both your CSI and ROI,” Coambes added.
AutoLoop has created the industry’s only true end-to-end, complete, single-vendor marketing and engagement solution for streamlining operations and boosting dealer revenue. With full product integration, dealers can seamlessly access, utilize, manage and customize program modules, ensuring a streamlined workflow and eliminating the need for multiple products from various vendors.
For more information, stop by the AutoLoop booth #301 at Digital Dealer 23, call 877-850-2010 or visit AutoLoop.com.
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Since 2005, AutoLoop has helped automotive dealerships nationwide increase sales, improve client retention and achieve overall higher customer satisfaction ratings throughout the Sell, Service, Repeat cycle. With the AutoLoop Customer Engagement Suite—an all-encompassing platform that includes everything from CRM and automated messaging to equity mining, service scheduling and more—AutoLoop is the industry’s first and only single-vendor, end-to-end marketing and engagement solution. An Inc. 500 company with nearly 50 million names in its database and over a billion individual communications initiated, AutoLoop is passionate about being America’s best customer retention partner for progressive dealerships.
