Orlando, Florida — ActivEngage®, the automotive industry’s premium live chat and real-time business intelligence solution for dealerships, today announced the launch of ActivConnect 2.0 interactive website toolbar. The ActivConnect toolbar sits at the bottom of an automotive dealer’s website, remaining in place during scrolling on all site pages, and instantly connects online shoppers with the dealer’s social media, without leaving the dealership website. ActivConnect 2.0 now also tracks, analyzes and reports on all visitors‘ interaction with the toolbar. The update effectively allows dealerships to understand and interpret social customers’ behavior to create more customized and targeted digital marketing communications.
The latest version of the ActivConnect toolbar adds the insight of ActivEngage real-time business intelligence to a dealer’s social media engagement. All customer clicks, click paths and keywords are analyzed and reported for dealers to digest and make informed marketing decisions. Further, ActivConnect 2.0 also includes geo-tracking and identifies unique and repeat visitors so that prospective customers can easily be identified.
ActivConnect 2.0 also features the addition of Google +1 and Facebook Like buttons to its array of social engagement opportunities. The toolbar’s improved social media connectivity allows shoppers to share the dealership website on all major social media sites including Twitter, Facebook, Delicious, StumbleUpon and more.
“Based on analysis of how shoppers use our dealers’ websites, we found that over 15% of chats are initiated by shoppers using the toolbar,” commented Todd Smith, ActivEngage co-founder and CEO. “Many website visitors prefer to use the toolbar to interact with and learn about the dealership in their favored mode of communication. ActivConnect 2.0 tracks every click, with in-depth behavioral intelligence, including geo-targeting, and our chat launches directly from the toolbar. ActivConnect 2.0 gives website visitors more communication options and allows for more targeted messages, based on the criteria of how shoppers’ interact with the site.”
In early 2010, the initial version of ActivConnect was the first social media connectivity toolbar launched specifically for the automotive industry. The toolbar was created to encourage greater audience engagement and lead conversion by connecting customers with social media content directly on the dealership website, rather than taking shoppers to a new page or window.
“The whole idea was that dealerships spend large amounts of time, money and effort in an attempt to drive visitors to their websites,” said ActivEngage director of technology Andrew Shansky. “ActivConnect helps dealers keep visitors on dealership websites, thus making them more active. With the new features and analytics of ActivConnect, dealers will be able to understand what their customers are actually interested in and what drives social engagement.”
About ActivEngage: (www.ActivEngage.com)
ActivEngage’s proprietary business intelligence helps automotive dealers meet the needs of shoppers by providing dealerships easy to use, powerful website tools. Advanced live chat services let dealers identify, initiate interaction and communicate with website visitors in real-time. The essential person-to-person Meet & Greet that dealers require at the physical showroom is now possible on the dealership website through ActivEngage. This proactive website engagement decreases abandonment rates, and increases website lead generation with the thousands of visitors the average dealership receives each month. ActivEngage provides the edge that dealerships need to engage more customers who browse for information because it starts building a personal relationship with shoppers from the moment they hit the website. ActivEngage offers three tiers of service to ensure that all website visitors’ experiences are enjoyable and uncomplicated, thereby increasing the value of dealership websites through better lead generation.