Dealer OPS & Leadership
Bring Them to Your Website!
Two of the most important elements of every single advertisement you run in any medium are 1) an easy to remember phone number, and 2) an easy to remember URL that leads to your website. Thirty-five years ago our agency was one of the pioneers in developing...
What Artificial Intelligence Can (and Can’t) Do for Your Dealership
If you’ve ever watched a movie on artificial intelligence, you’re left with the impression that robots will soon be taking over our world and running our lives (see “iRobot” [2004] and “Ex Machina” [2014]). While entertaining to watch, these Hollywood visions have...
Interview with Kelly Levesque of Capitol City Honda
Capitol City Honda is a locally-owned family business in Olympia, Washington, the state capital of Washington and sixty miles south of Seattle. Ed McCarroll, a native of Canada, proudly became a U.S. citizen in 1953 and was a partner in several car dealerships in...
Should Employees Understand the Company Financial Statement Scoreboard?
Those who truly understand the intimate nature of any business configuration know that it’s all about numbers, period. And the “numbers measurements” are copious, which in the case of the financial statement puts the accounting office personnel in the cross-hairs....
Service Opportunities Increase with Trucks, SUVs, and Crossovers
Americans are buying more trucks, SUVs, and crossovers than cars. This is not breaking news, but rather a phenomenon that has been trending for several years. Reasons vary depending on who you ask, but on a personal level, I’ve only owned two cars in the past 45...
Beware of the Terms of Your OEM’s Approval of a Franchise Relocation Request
Dealers are required to seek the approval of their manufacturer in order to relocate their franchise to a more desirable location. In most states, the manufacturer has full discretion as to whether to approve or deny that request. In some states, the manufacturer may...
Supplier Consolidation= Higher Prices= More Profit Challenges
Profits are being challenged right now. Margin compression is very real for most dealerships. Expenses are growing faster than sales. And with all of this going on dealers have to face another set of challenges. Price creep, arrogance, complacency…all terms to...
The Four Levels of Accountability
There are four levels of accountability in any organization and within the departments of that organization. And while each department, and the organization itself, is normally a blend of all four levels depending on the time of the month, the leader of that...
MOTOR INFORMATION SYSTEMS RELEASES NEW WHITE PAPER THAT SHOWS HOW TO CREATE MORE OE PARTS DEMAND
Data Providers Can Help Expand Opportunities for Mechanical Wholesale & Collision Wholesale Programs TROY, Mich. (May 29, 2019) – MOTOR Information Systems, one of the world’s premier suppliers of automotive data and a trusted partner of leading Automakers, today...
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