DEALER OPS & LEADERSHIP

How Workforce Expectations Have Changed

How Workforce Expectations Have Changed

By Perry Watson IV, Director of Minority and Women Retail Programs, Solera/DealerSocket As dealers look to ramp up their workforces, many will struggle to fill open positions. This is not news, as high employee turnover in the auto industry has been the “norm” for a...

Document Management and OCR: Improving the Auto Lending Process

Document Management and OCR: Improving the Auto Lending Process

By Vlad Kovacevic, CEO, Inovatec In the past, lenders were reluctant to adopt new technologies. But as remote work has become mainstream, the transformation from paper to digital processes has become more of a priority. While some providers had already implemented...

A Goal Without a Plan is Just a Wish

A Goal Without a Plan is Just a Wish

By Michael Renaud, General Manager, Alan Ram’s Proactive Training Solutions It’s a brand-new year and with that comes a chance to start over. New dreams mean bigger goals and for some of you, this is your shot to hit the reset button. No looking back, just charging...

The Dilemma of What Autonomous Vehicle Safety Really Means

The Dilemma of What Autonomous Vehicle Safety Really Means

By Sean Reyes, Chief Marketing Officer, Recall Masters An interesting “Catch-22” currently exists in the automotive technology space, as covered in a recent article in the New York Times. It’s been known for a while that a controversy exists regarding Tesla’s...

Benefits of Empowering a Dealership’s Accounting Staff

Benefits of Empowering a Dealership’s Accounting Staff

Michael Panozzo, Performance Manager at Dealertrack DMS, Cox Automotive Inc. While auto dealerships are constantly looking for new ways to become more profitable, they rarely focus on the potential—and all too often underutilized--contributions of their accounting...

Is the Road to the Sale Dead?

Is the Road to the Sale Dead?

By Sean Reyes, Chief Marketing Officer, Recall Masters For decades, dealerships have followed a specific formula when dealing with car shoppers. Why? Because, for the most part, it worked and led to not only a sale but a transaction that would ultimately result in...

Should We Say Goodbye to F&I for the Sake of Customer Experience?

Should We Say Goodbye to F&I for the Sake of Customer Experience?

By Arnold Tijerina, Director of Business Development, Dealer World In this day of shrinking front-end margins on vehicles, you have dealers increasingly battling it out at auction for used car acquisitions and customers demanding a more streamlined buying process....

Good-Bye, Mr. Sales Manager

Good-Bye, Mr. Sales Manager

By Tom Kline, Lead Consultant & Founder, Better Vantage Point This is a real letter of a real dispute from a real customer who was really upset. The content is real. (The content inside the parenthesis is not.) “Good Day, Mr. Sales Manager (Who every car dealer...

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