The key to delivering experiences worth talking about, according to Social Media Examiner.
How John first discovered the importance of customer service
John explains that he first discovered the importance of customer service through necessity, when he opened a hair salon with his wife around 21 years ago. They knew that they wanted to be different from every other hair salon in their area. This meant that they wanted to create an experience like no other.
With his first book, Secret Service, he originally wanted to name it “Mastering a Norm Factor” from the TV program Cheers but he couldn’t get the rights. John not only wanted their regular customers, but also the ones who only came in twice a year, to feel like the character Norm.
The book is based around systems that they use behind the scenes to obtain customer intelligence to be able to personalize the experience.
Although 20 years later John is no longer in the business, he still owns it. He’s just finished his third book; his business, the DiJulius Group, has grown; and he now gets to travel the world to share what “secret service” really is.