Keeping Talented Technicians, from Fixed Performance.
Recently I’ve been getting phone calls from dealer principals that are in need of technicians. Anyone that follows me understands that this is been a passion of mine and I’m bringing some real issues to the forefront. An interesting point on these phone calls is these dealer principals just want to get technicians. They really don’t want to discuss much about improve their operation and to retain the technicians that they have already found.
Their desire is to answer their immediate need, the only discussion revolving around finding these technicians. Finding good technicians start with developing an environment where they can make a good living in your shop. I recently wrote an article in Fixed Ops magazine that goes into greater detail on the technician crisis and how we must deal with it. Today let’s look at a few things together.
Organize your special tools
If the technician needs to spend hours looking for the tool they need to perform a repair this is wasted time and discourages technicians from working in your shop.
Delivering Estimates
Many shops still use their technicians to develop price and availability on estimates that the advisors should be performing. Technicians need to spend as much time as possible developing revenue and not be involved to any extent in performing advisor tasks or developing an estimate.
