Auto Retail News

Maple Hill Auto Group is spending $3.5 million to expand its car dealership in Kalamazoo, from Michigan Live. The Maple Hill Auto Group is spending $3.5 million to expand and separate the showroom facilities for three of the five automobile franchise

Dealerships Vulnerable to Hack Attacks, from Wards Auto. Malware can steal customer social security numbers from finance and insurance department computers. With malware known as Keylogger placed into a finance and insurance computer by a hacker, a c

Service bays turn to text messaging, from Automotive News. Reminders, updates bring in customers Many customers of Mossy Toyota, a San Diego dealership near the beach, are millennials, generally ages 18 to early 30s. In an increasingly digital, on-th

5 Traits Of Customer-Focused Companies, from Business 2 Community. How do you personally define a customer-focused company? I’m not talking about a company that claims to be customer-focused but one that genuinely obsesses over improving their cust

When I got started selling cars in 1993 I was terrible at it. I didn’t have a clue about the importance of building a personal brand or prospecting, so I had to rely on the advertising decisions of my managers for more sales opportunities. My manag

For many dealers, coming to terms with the assets and liabilities impacting the continued success of their business can be a difficult wakeup call. The ability to build a resilient, sustainable business over multiple generations is a multi-faceted en

Great leadership has always been vital for success. Without George Washington, there may have never been an American victory in the Revolutionary War. Without Dr. Martin Luther King Jr., there may still be segregated schools in our country. Furthermo

CarMax extends yearlong subprime test, from Automotive News. Used-car giant CarMax Inc. says it needs more time to evaluate a subprime lending pilot program at its finance arm. The pilot is almost a year old, having launched last January. But CarMax

Six Ways Dealers Make Their Inventory Stand Out, from Wards Auto. While working with non-automotive businesses, we’ve seen how managers of brands respond when they need to drive sales volume. Coca-Cola sales slowed in 2013. The company’s response