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Building Consumer Trust in Service

One of the largest obstacles that dealership service departments face is consumer mistrust. Articles with titles like “10 Tips to Avoid Auto Repair Rip-Offs,” and “Avoid Getting Ripped Off on Repairs and Maintenance” are constantly being publ
Nov 3, 2014
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Interview with Mike Good – General Manager of Street Toyota

Street Toyota is the top selling dealership in both new and used in the Amarillo, TX market. But it wasn’t always like that. More than 10 years ago, the Toyota dealership with 37 employees was selling about 1,200 a year. Owner Joe Street, knowing h
Nov 3, 2014
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CASTLE AUTOMOTIVE: The No. 1 Retention Dealer for GM is Growing Market Share at Just $90 PVR

Joe Castle, a second generation car dealer from the Chicago area, purchased two under-performing dealerships in 2008. The stores were selling less than 50 total cars per month and were losing a combined total of $96,000 a month. In three months, Cast
Nov 3, 2014
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The Hybrid Shop (THS) Joins Carfax Service Network

The Hybrid Shop (THS), global leaders in hybrid and electric vehicle training, education and battery conditioning, has joined the Carfax® Service Network. In addition to joining the Network, each participating location is automatically enrolled in t
Nov 3, 2014
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Dealership Winter Safety

Winter is coming and for dealerships that means more than winter sports and holidays. Unfortunately, with the change in winter weather, also comes additional safety risk, which also means additional safety preparedness. To maintain productivity and r
Nov 3, 2014
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Gilchrist Chevrolet Triples Internet Sales with Agency 720’s Digital Traffic Generator (DTG)

DTG, built on the Outsell Fuel customer engagement platform, automates most email campaigns, boosts lead counts and frees salespeople to focus on closing business rather than qualifying leads At a glance Company: Gilchrist Chevrolet Objectives: Incre
Nov 3, 2014
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Experian Automotive teams with Headline to provide a comprehensive view on more than a billion vehicles registered worldwide

Experian Automotive today announced that it has teamed with Headline, an automotive data and software technology company, to provide the automotive industry with a more complete view of vehicles in operation around the globe. Through the combination
Nov 3, 2014
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DealerRater Reports Lexus and Hyundai Dealerships Rank Highest in Customer Experience

Lexus and Hyundai remain the highest ranked automotive manufacturers based on consumer-written dealership reviews, according to a mid-year update of the 2015 DealerRater Consumer Rating Index (CRI) for Auto Manufacturers. The DealerRater CRI is calcu
Nov 3, 2014
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Flick Fusion Releases InstaVid, An Automated Video Production Service That Helps Auto Dealers Move Metal Faster

Flick Fusion (www.flickfusion.com), the industry’s leading video marketing provider, today released InstaVid, an automated video production service that instantly creates and distributes new and pre-owned inventory videos for auto dealers. In m
Oct 27, 2014