Auto Retail News

6 Touchpoints for Service Customers, from Auto Dealer Monthly. Dealers are earning loyal service customers by focusing on providing a positive experience in every phase of the transaction. Last year, I introduced the Six Touchpoints of Service, a lis

M-B launches no-appointment quick service, from Automotive News. Premier Express aims to get the work done in 30 minutes Mercedes-Benz is rolling out quick service for basic maintenance that can be completed in as little as 30 minutes. No appointment

NHTSA Announces Follow-Up Airbag Recall of 2.12M Vehicles; Chrysler’s Ignition Switch Defect Still at Large, from Autobody News. U.S. Transportation Secretary Anthony Foxx announced on January 31 the recall of more than 2.12 million Acura, Dodge, J

Reconditioning Gets Undeserved Bad Rap, from Wards Auto. Avoid spending too much getting a car ready for resale. But don’t skimp either. And skip looking for service-department scapegoats. I started selling cars in 1968 and the first vehicle I sold

The Dealer for the People, from Auto Dealer Monthly. Jill Merriam, the co-owner and COO of Key Hyundai, with locations in Manchester and Milford, Conn., bills herself as the “Dealer for the People.” And it’s more than a tagline. Merriam — alo

When ‘No’ Means ‘Maybe’ at Auto Dealerships, from Wards Auto. Ten percent of customers who first declined to buy a service contract, ended up purchasing one when a dealership tried again. It happens in dealership finance and insurance offices

The Consumer Financial Protection Bureau’s Encroachment Into the F&I World, from GSFS Group. When Congress passed the Dodd-Frank Wall Street Reform and Consumer Protection Act, both the auto dealer and insurance industries were at the table to

GM Financial Triples Share of GM Leases, from F&I Magazine. Ally’s reaction to General Motors internalizing its leasing program came up at the end of GM Financial’s fourth quarter 2014 earnings call. Daniel Berce, the captive’s president a

Ford, Nissan exceed estimates with January auto sales increases, from Chicago Tribune. Ford beat estimates with U.S. auto sales rising 16 percent in January, while Nissan’s 15 percent increase also exceeded projections. Fiat Chrysler Automobile