Auto Retail News

The Next Big Thing You Missed: An Online Used-Car Company You Can Actually Trust, from Wired. Buying a used car can be downright miserable. A few years ago, while he was still a graduate student at MIT, Ale Resnik bought a used Jeep Liberty so he cou

How millennials are forcing dealerships to change the selling strategy, from The Globe And Mail. Oh, those millennials. Car company bosses and media types are obsessed with these children of baby boomers born between the early 1980s and 2000, or so.

Every sales person is looking for that extra edge to hit their sales goal and land that big bonus. But what sets the car sales Rock Star apart from the average dealership sales Joe? The answer is productivity – the Rock Stars are selling four c

Senior Director of Operations Matt Wenzel Appointed Presidentof the Independent Textile Rental Association MINNEAPOLIS, Minn. — (Feb. 9, 2015) — AmeriPride Services, a leading textile rental services and supply company in North America,

6 Touchpoints for Service Customers, from Auto Dealer Monthly. Dealers are earning loyal service customers by focusing on providing a positive experience in every phase of the transaction. Last year, I introduced the Six Touchpoints of Service, a lis

M-B launches no-appointment quick service, from Automotive News. Premier Express aims to get the work done in 30 minutes Mercedes-Benz is rolling out quick service for basic maintenance that can be completed in as little as 30 minutes. No appointment

NHTSA Announces Follow-Up Airbag Recall of 2.12M Vehicles; Chrysler’s Ignition Switch Defect Still at Large, from Autobody News. U.S. Transportation Secretary Anthony Foxx announced on January 31 the recall of more than 2.12 million Acura, Dodge, J

Reconditioning Gets Undeserved Bad Rap, from Wards Auto. Avoid spending too much getting a car ready for resale. But don’t skimp either. And skip looking for service-department scapegoats. I started selling cars in 1968 and the first vehicle I sold

The Dealer for the People, from Auto Dealer Monthly. Jill Merriam, the co-owner and COO of Key Hyundai, with locations in Manchester and Milford, Conn., bills herself as the “Dealer for the People.” And it’s more than a tagline. Merriam — alo