Auto Retail News

New vs Used Customers – Identifying Their F&I Hot Button, from GSFS Group. We have seen major shifts in customer buying behavior since the great recession. In fact we have realistically seen more changes in their buying habits in the last five

A Wealth of Data Is Key to Improving Risk Management, from The Center for Auto Finance Excellence. What’s needed to stay innovative in auto finance risk management today? Data, data, and more data, according to Preston Cecil, vice president of risk

Burned Out in F&I? Here’s How to Relight the Fire, from Wards Auto. F&I managers are a tough group, but everyone needs to regroup now and then. Ever felt you were spiraling down and hoping you don’t catch your boss on a bad day for fear

Top 10 integration tips for cloud-based travel and expense management projects, from iStart. The experts at UXC Oxygen and Concur offer their tips for making sure your travel and expense management projects run smoothly… Travel and expenses are

Ford Unveils E-bike Prototypes, App at Mobile World Congress, from Phys.org. As roads become more congested across the globe, one major automaker is examining the role electric bikes could play in our future. Ford Motor Company just introduced two ne

APLAIR partners with ORNL to commercialize weld inspection technology, from Phys.org. With an aim toward automotive applications, Tennessee-based APLAIR Manufacturing Systems has licensed a weld inspection technology developed by the Department of En

Customer Loyalty and Car Count Averages: The Connection, from eService Intelligence. Automotive service shops that help customers by taking the lead increase loyalty. Far from bugging customers with suggestions and reminders, they grow to appreciate

Your Customer Is A Narcissist: How To Turn This To Your Advantage In Customer Loyalty, from Automotive Digital Marketing. The customer’s at the center of the customer’s universe A customer wants to feel that they’re at the center of your (the s

Self-Managed vs. vBDC Managed Chat, from Elead1One. Chat solutions on your website will generate incrementally more leads, as we well know. But that doesn’t give you a clear answer on how you can arrive at those lead increases. There are essentiall