Auto Retail News

Car dealer Sytner shares secrets of success using video to boost aftersales, from Automotive Management Online. Tom Kirkham, divisional aftersales director of Sytner, will be sharing his experiences on installing video services into their 13 Mercedes

Dealers & Auctions to Benefit from Classic Car Demand, from Auto Remarketing. NEW YORK – Auctions and dealerships that have a strong business interest in how classic cars are moving on the wholesale and retail fronts should be pleased to h

According to the 2013 Edelman Trust Barometer, when it comes to putting information out about your brand, your employees are the most trusted voice you’ve got. Employees can reach an audience ten times larger than yours, and their messages are powe

5 Tips to Supercharge Customer Services, from CRM.com. In the early days of the tech boom, companies that offered a great product in a market with few competitors could afford to make customer service a lower priority. Those days are gone. Today, cus

Training That Wasn’t, from NCM Institute. Have you ever really trained your people? I don’t mean some of this stuff out on the market that is purported to be training; I mean really training. Every third call to my office is a dealer calling and

Workforce Management for Auto Dealers: Complexity is an Understatement, from Compli. Workforce management and employee compliance can be tricky, complex and challenging for many auto dealers, but they’re definitely not to be ignored. The phrase, �

Top Chanters Travel to Las Vegas to Vie for the Title of World Champion ATLANTA, April 13, 2015 – March may be over, but the madness continues as the world’s top auctioneers and ring people from across the U.S. descend upon Las Vegas later this

Federal-Mogul launches Garage Gurus training centers, from USA Today. DETROIT — Federal-Mogul is hoping to reconnect with automotive repair technicians and raise the brand awareness of its aftermarket parts division with Garage Gurus — a networ

OpenbayConnect will diagnose car problems, schedule repairs automatically, from Autoweek. PRIVACY QUESTIONS STILL NEED TO BE ANSWERED Among the flurry of debuts at the recent New York International Auto Show was the launch of a new telematics-based