Auto Retail News

Technology is making cars more complex and therefore more prone to problems. But it's also making it easier for automakers to detect and correct those problems through recalls before they become crises.

As the pages of the calendar flip from December to January, every dealership in the country is evaluating their numbers to determine how successful the past year was for their business.

Jeff Carlson assumes the gavel this month as the National Automobile Dealers Association's Chairman for 2016. He began his automotive career in 1973 with Ford Motor Co, At the urging of a dealer he knew,

On a limited basis, The Rawls Group provides Successor Development Forums (SDF) for prospective leaders who feel they need coaching and education on the unique challenges

When it comes to customer service or sales, we often talk about having the right chemistry with a customer. But what does that really mean? What are the right ingredients to attract women shoppers

When it comes to buying a car, women have a myriad of choices in both the car and the purchase location. Women’s buying habits differ substantially from men’s, and understanding these differences

Even if everyone at your dealership is thoroughly trained and experienced in selling cars, you may be surprised at the number of times a potential successful sale with a woman prospect falls through.

What if you had access to real-time analytics regarding the top reasons women buy at your dealership? Or, more pointedly, why women leave your dealership after they visit and don’t return?

According to the National Automobile Dealers Association (NADA), auto dealership service and parts sales in the U.S. grew to more than $91 billion in 2014, and service revenue averaged nearly $6 million per dealership. At 46 percent gross profit, thi