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Social Media Manager Job Description: A Complete Guide

Many companies have recognized the awesome value and benefit in social media marketing. Perhaps you’re one of those! You’ve seen how Social marketing drives quality traffic, leads &
Jul 11, 2016
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F&I Fact vs. Fiction

As a member of various F&I forums, I'm often asked to weigh in on compliance questions. Many of these inquiries involve disagreements about the validity of various long-held beliefs
Jul 11, 2016
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Get Your Mind Right

I want to dedicate this article to those individuals who are trying to either become a dealer who wants a very profitable, well run, used vehicle department, and/or the mangers he or she has put in charge
Jul 11, 2016
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NCM Associates Awards Scholarship at 2016 Women in Automotive Conference

NCM® Associates selected Shannon Kominowski, General Manager at Holler Hyundai in Winter Park, Fla., as the first recipient of the NCM Associates GMEP Scholarship at the Women in
Jul 11, 2016
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Is Your Service Department Invisible?

For car dealerships, when it comes to marketing, the overwhelming majority of messages tend to revolve around sales. The need to push more units, drive more traffic and conquest new customers
Jul 11, 2016
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Why Are Service Customers Defecting to the Aftermarket?

Dealerships are getting 13% of the annual customer-pay service pie. Of the $232 billion spent by consumers on vehicle maintenance and repair, only $30 billion went to dealerships.
Jul 11, 2016
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The Value of Content in the Automotive Industry

You’re an expert in your space. Working in the automotive industry has afforded you the ability to be knowledgeable about all things related to cars. To the most popular car on the market to the ins
Jul 11, 2016
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Appointments Are All That Matter

One of the great things about what I do is that I get to speak to a lot of dealer twenty groups. It’s something I really enjoy doing; but more than that, it’s something I feel needs to be done.
Jul 11, 2016
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What’s Old is New Again: Best Practices for Handling Customer Phone Calls

What’s in the pocket or purse of nearly every car buyer today?  A smartphone. And what does that mean for your dealership? The old-fashioned phone call has become new again. As an article
Jul 11, 2016