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Auto Retail News

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Efficiency is the Key to Loyalty

Have you ever tried to call a dealership – whether it’s to inquire about a vehicle or schedule a service appointment – just to get placed on eternal hold or thrown into someone’s voicemail?
Sep 27, 2016
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ADESA Names Trent Strauss Director of Dealer Relations

ADESA today announced that Trent Strauss has been promoted to director of dealer relations for ADESA, effective immediately. Strauss will report to Steve Dudash, vice president of dealer services.
Sep 27, 2016
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Auto Lender Survey Shows Disconnect over Use of Residuals for Portfolio Strategy

A large number of auto lenders say they don’t leverage residual data for their portfolio, despite the majority admitting that portfolio risk assessment and remarketing remains at the top
Sep 27, 2016
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6 Essentials to Make the New Facebook Review Platform Work for Your Business

If you haven’t noticed lately, the Facebook review platform is getting a makeover. A notification feature is rolling out to users who check into the places they go. Within 24 hours after checking into a location,
Sep 26, 2016
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The Dealership Experience: Do Your Customers Like You?

For most people, buying a car isn’t a regular, everyday activity.  It’s an occasion that doesn’t come around all that often, and when it’s time to shop for a new car, consumers expect
Sep 26, 2016
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Helion’s Nachbahr Reveals Five Reasons Why Call Flow Becomes Disrupted & How to Handle at AICPA

Helion Automotive Technologies, a leading provider of information techology (IT) solutions for auto dealers, announced today that Erik Nachbahr will present at the AICPA
Sep 26, 2016
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Service Retention Relies on Consumer Trust

When a customer buys a new car from a dealership it’s almost a given that service also just gained a new customer. Most of the time, if the customer is local, they will start bringing
Sep 26, 2016
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Wheel’s Auto to Announce CPO Merchandising Best Practices at Used Car Week

At the Used Car Week conference next month in Las Vegas, Wheel’s Automotive Dealer Supplies, Inc. will announce its line of CPO-specific visual marketing ideas for automobile dealers.
Sep 26, 2016
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Hard Facts: What’s the Deal With Google RankBrain? [VIDEO]

Since 2015, Google has been using something called Rankbrain, and it was used to process and deliver more relevant and organic search results. How? It was even a mystery to Google!
Sep 23, 2016