Auto Retail News

Entitlement issues are rampant in family owned dealerships. It is a stealthy and dangerous disease that can have a widespread and prolific impact on our business culture, as well as at home.

Dealerships across the U.S. are faced with the same challenge day-after-day: keeping CSI scores at sky-high levels. However, this is easier said than done. With nearly all dealerships training

“But I love all my kids equally and I want to treat them fairly!” exclaimed Ted, the exasperated business owner who was trying to figure out his estate plan. This sentiment is voiced over and over

Between endless meetings, work-related tasks and familial responsibilities it probably seems as if you’re continuously pulled in different directions. Our society has devolved into a place

In this short video blog, Clarivoy CEO Steve White shares the one question that every dealer should ask of any PPC vendor that they are considering.

On this episode we are going to talk about experience again and how your customer doesn't care about how many cars you "sell".

Following in Snapchat’s footsteps, Instagram has added a feature that lets users know when someone screenshots an image or message they’ve posted.

While sitting in my client’s service manager office recently, I overheard this conversation between an elderly lady customer and a very young female quick-service writer.

Van Horn Automotive Group Inc., headquartered in Plymouth WI, is now partially employee-owned and is the first employee-owned automotive dealership in Wisconsin.