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Managing Your Dealership for the Best Return
Sporting Clay Shooting is one of my favorite things to do. It is like golfing but with an over and under shotgun. If you have ever done it you know the joy of getting out doors with a few buddies,
Apr 1, 2017
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THIEVES in Plain Sight!
Not THIEVES in the night...THIEVES in plain sight! The new world of digital splendor has produced a lot of entrepreneurs who think nothing of stealing employees from dealers they call on
Apr 1, 2017
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Think Like Your Customer. Why Does Almost Everyone Embrace Mobile…Except Car Dealers?
Anyone who attended this year’s NADA in New Orleans would come away with this truth: dealers are on the lookout for ways to improve the customer buying experience in their store or stores.
Apr 1, 2017
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A Sad or Celebratory Day?
With a three-hour drive ahead of us, it was an early pick-up for Dr. Merlot. He was slow getting in the car and did not make eye contact, which in light of his obsession with wine was not all that unusual
Apr 1, 2017
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The Year-End for Your DMS
We spend the first part of every year consumed with the prior year. There are the dreaded 13th month entries that are a double-edged sword; a huge amount means smaller tax payments,
Apr 1, 2017
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Yes Virginia, Analyzing the Problem Is Your Job
Susan Schmoe (Joe’s wife) wakes up early on Tuesday so that she can drive to her dealership, Service First Ford, first thing. The noise in her three-year-old Fusion is driving her batty and getting it fixed
Apr 1, 2017
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Interview with Billie Nimnicht III, Nimnicht Chevrolet and Nimnicht Buick GMC
For more than 15 years, Billie Nimnicht III has been the dealer/operator at Nimnicht Chevrolet and Nimnicht Buick GMC, in Jacksonville, Florida, the most populous city in both the state
Apr 1, 2017
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At Twenty Years Old, Are You Babying Your BDC?
It is 2017, which means our youngest department is turning twenty! That’s right, as we turn the calendar once again, we recognize two decades of a formal BDC presence in the auto dealership
Apr 1, 2017
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Five Ways to "Win the Locker Room"
“Losing the locker room” is not a condition limited to athletic teams. Any leader engaging in destructive, selfish, or other counter-productive behaviors risks losing the hearts, minds
Apr 1, 2017