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Commentary: Online-Only Car Sales Are Hurting the Industry

A millennial car buyer surfs the web while sitting on his couch, finds the car he wants, finds the low price he wants, reads reviews of the online retailer, completes the purchase, and accepts delivery at his home. An online auto operation sells the
Jul 4, 2018
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Dealership Real Estate – to Invest or Not?

In the first quarter of 2018, dealership rents rose considerably on a quarter-over-quarter basis (see Chart 1). This increase is both a blessing and a curse for many dealers. It’s a blessing because rising rents reflect rising property values,
Jul 4, 2018
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So Many Used Cars, So Little Time

Dealership service departments have a great opportunity to increase traffic on the drive by pursuing recent used car buyers—those who bought from your dealership and those who bought elsewhere. First, let’s look at the statistics (according to La
Jul 4, 2018
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FOMO (Fixed Ops Manager’s Objectives)

FOMO stands for Fear of Missing Out and is defined as “an anxiety that an exciting or interesting event may currently be happening elsewhere, often aroused by posts seen on a social media website.” Yet, FOMO is not limited to only online activiti
Jul 4, 2018
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Internal vs. External Buy-Sell?

Many have heard the news and read the articles that consolidation is the future of the auto business. The big corporations are diligently working to squeeze out the little guys, putting smaller operators behind the curve wondering if they can survive
Jul 4, 2018
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Anatomy of a Dealership That Gets Superior Results

Essential Things You Must Have in Place     Jack Welch was the quintessential corporate leader of the late 20th century heading up General Electric (GE) and remains as one of the ultimate business role models. As an overwhelming testament t
Jul 4, 2018
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Learning Leadership From Coach John Wooden

The late and legendary John Wooden is regarded by many to be one of the greatest basketball coaches of all time. In his storied 40-year career as a coach his name became synonymous with success, having had only one losing season: his first. As the he
Jul 4, 2018
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VIDEO: Disruption vs. Adoption in Auto Retail

The term disruption is increasingly being applied in conversations about what lies ahead for automotive. From buying cars online to autonomous driving features and subscribing to vehicles, players and pundits are referring to these things as “disru
Jul 3, 2018
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Stability in Market Outside of a Few Luxury Segments

Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report. This week’s Black Book Market I
Jul 3, 2018