Auto Retail News

CallRevu Vice President of Customer Experience Holly Markel shares the first of three keys to developing your staff to handle the phones properly in part 1 of this 3 part video blog series.  

Communication is vital to business, that’s a given. In retail, businesses must be responsive, provide a great customer experience and stand by their products or services. But what happens when businesses fail at that? They get complaints. A custome

Almost every dealership has some degree of training, from the manager telling the salesperson, “Here’s how to do a foursquare, now go get an up,” to a more structured and professional routine, perhaps from an outsourced vendor. The problem is,

SAN FRANCISCO, CA, September 5, 2018 – Selly Automotive’s customer relationship management (CRM) platform is now integrated with Friday Systems Lot Wizard dealer management software (DMS). This partnership will allow sales and inventory data

“No Show, NO Pay” Appointment Setting Program Already Having Results Asbury Park, NJ (9/4/18) – U.S. Auto Dealers are continually confused by complicated third party Call Center billing techniques. Paying by the minute, paying by the lead and o

It wasn’t too long ago that most dealers shunned recalled vehicle owners, describing the additional traffic as a nuisance, or they viewed them as consumers who occupied service bays that could be more profitable with other types of business. Howeve

September is National Childhood Cancer Awareness Month and $10 from every copy of ‘Assumptive Selling’ sold this month goes straight to the PaulieStrong Foundation Given nearly 16,000 children are diagnosed with cancer each year in the United Sta

CARMEL, Ind. – August 30, 2018 – KAR Auction Services (NYSE: KAR), a global vehicle remarketing and technology solutions provider, announces its partnership with the Jefferson Awards Foundation. The Jefferson Awards Foundation is one of the most

Do you have a brick & mortar biz but don’t know if your marketing is what’s bringing customers through the door? ? Marketing, while heavily data and numbers driven, isn’t always easy to quantify. ➗✖➖➕ Attribution can be difficult to