Auto Retail News

A top reason an under-performer is kept on a payroll despite failing to realize results is because his or her manager touts the person’s “high potential.” This is notwithstanding the fact that the employee has accomplished little or nothing of

It’s complicated to be an Internet-savvy dealer. Pricing, dealer web site SEO, social media, Internet structure and staffing, lead management, there are many critical success factors, and just as many potential points of failure. If you’re a deal

The hot ticket these lean days is attending some type of “service sales” workshop, webinar, or similar rodeo, teaching dealer service professionals how to create and sell additional flat rate hours during the service drive reception proce

Tom Restino gets it! Restino is general manager and vice president of operations for DePaula Chevrolet in Albany, New York. I had the privilege of meeting Restino a couple of months ago when I was in New York training a group of automotive profession

It’s interesting to me that in this day and time, as knowledgeable as we have become due to the advent of software, we still can’t seem to put a handle on who should price our used cars, how we should price our used cars, or what (software) shoul

The insurance world is full of “gotchas.” There are “gotchas” in coverage. There are “gotchas” in premiums and there are “gotchas” in claims adjustments. While the glossy presentations agents drop on your desk make dealership insuranc

As a first time exhibitor at National Auto Dealer Association this year, our team staffed the booth and had a great opportunity to talk with current and former clients and prospects.  We also spent a fair amount of time on the show floor, meeting s

On March 1, 2011, Century Motor Corporation in Wentzville, MO reopened its doors as a Dodge Chrysler Jeep dealership, nearly two years after being one of the 789 dealers terminated by Chrysler as part of its bankruptcy. In the top 10% of Chrysler sal

An economic warning to the US dealer It is now spring of 2011 and we are experiencing a thaw from one of the harshest winters on record. The temperatures are rising and the days are getting longer. We are also beginning to see green sprouts after a l