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Zappos Customer Loyalty Team Managers Share How to Build a Customer-Focused Culture

How did Zappos.com grow its gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008? They did it by focusing relentlessly on customer service. Jim Carrillo and Duke Cajala are sharing their expertise with you on the Zappos Family comm
Sep 22, 2011

Automaker Tries Out Social Road Trip Competition

FRANKLIN, Tenn. — Complementing the success of the current “Most _____ per dollar” campaign, Nissan is amplifying marketing support for the all-new 2012 Nissan Versa sedan with an interactive social media promotion.  The
Sep 22, 2011

Subaru Facebook Fans Vote to Share Their Love with the Make-A-Wish Foundation®

CHERRY HILL, N.J. — Subaru of America, Inc. announced its newest Share The Love charity beneficiary, the Make-A-Wish Foundation. For the first time, Subaru invited Facebook fans to vote on a charitable organization for the automaker’s f
Sep 22, 2011

The First Steps Toward Becoming a 10X Internet Dealership

Internet sales velocity comes from attacking process failure points. There are two that all too often occur just after arrival of a lead: failure to send a multi-vehicle price quote within 10 minutes, and failure to follow up with a phone call within
Sep 21, 2011

CCAR Recognizes Five New Facilities in “GreenLink Shop” Program

OVERLAND PARK, KAN. – Five collision repair facilities have received recognition from the Coordinating Committee For Automotive Repair (CCAR®) in its GreenLink Shop program, the organization announced recently. The newly-recognized shops are: Caru
Sep 21, 2011

ADESA Launches New Mobile Optimized Website

Carmel, IN— ADESA announced the creation of a mobile solution for its U.S.-based and Canada-based websites, ADESA.com and ADESA.ca. ADESA’s mobile optimized website now enables users registered on DealerBlock to bid on vehicles, buy vehicles
Sep 21, 2011

AFC and AuctionACCESS Create Automated Solution to Benefit Auctions & Dealers

CARMEL, IN – AuctionACCESS, a service of AutoTec, and Automotive Finance Corporation (AFC) have aligned resources to develop a technology solution that now provides AFC floorplan credit line availability and automated flooring capabilities directly
Sep 21, 2011
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Netsertive to Help Digital Dealers Rev Up Auto Sales at Las Vegas Conference

LAS VEGAS – Netsertive, a fast-growing online ad technology company, will be promoting its successful digital search and display advertising programs for automotive dealers in Booth 118 at the 11th Digital Dealer Conference and Exposition, Oct
Sep 21, 2011

Manheim Helps Customers Reduce Days to Sale

ATLANTA – To help customers more quickly and efficiently ready vehicles for sale, Manheim is in the final stages of completing a substantial improvement initiative at all of its 72 U.S. operating locations. Its focus is two-fold: streamlining the
Sep 21, 2011