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Surface or Service Advisors … Hmm

Recently, I was staying in a well-known chain hotel north of Atlanta, working in my room at about 4 p.m. Suddenly there was a banging sound, like someone repetitively whacking a tile floor above. I listened for about 15 minutes and finally it got on
May 14, 2012
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Recall Statement: Spare Tire Placard

Auburn Hills, Mich. – Chrysler Group LLC will conduct a voluntary safety recall of approximately 129 U.S.-market 2012 Ram 1500 pickup trucks to reconcile mismatched spare-tire information placards. Quality inspections performed at Chrysler Grou
May 14, 2012
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CAR-Research XRM Adds New “Prospecting the Household” Feature to CRM; Helps Auto Dealers Use CRM to Capture More Sales

Houston, Texas — CAR-Research XRM, a single-source CRM solution uniquely branded as; “XRM, Exceeding CRM”, today announced the addition of a new “Prospecting the Household” feature to its CRM that helps auto dealers unearth a potentia
May 14, 2012
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Chrysler Recall Statement: Liftgate Pinch Sensor

Auburn Hills, Mich. –Chrysler Group LLC will conduct a voluntary safety recall of approximately 471 U.S.-market 2012 Chrysler Town & Country and Dodge Grand Caravan minivans to inspect and, if necessary, replace the right-side power liftga
May 12, 2012
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Carroll Shelby, Automotive Legend Dies

According to a story from The Detroit News, automotive racer, designer and father of the Cobra, Carroll Shelby, has passed away. “Today, we have lost a legend in Ford Motor Company’s history, and my family and I have lost a dear friend. Carroll S
May 11, 2012
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Audi of America Partners with NADA to Train Dealership and Company Staff to Achieve ‘Customer Delight’

HERNDON, Va. – Audi of America and its U.S. network of 278 dealers will be working together to improve dealership operations and, ultimately, customer service through a new educational partnership with the National Automobile Dealers Association (N
May 11, 2012
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Steven Gray Joins Peak Performance as Chief Revenue Officer

Northridge, CA — Automotive CRM innovator PEAK PERFORMANCE announced today that dynamic sales and marketing executive Steven Gray has joined forces with the company as Chief Revenue Officer.  In his new role, Gray takes on national oversight f
May 11, 2012
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Ford Issues 3 Recalls for Windstar Minivans

According to The National Highway Traffic Safety Administration’s website, Ford Motor Company has issued three separate recalls involving the 1998-2003 Ford Windstar minivan. The first recall is to fix the rear axle of the Windstar minivans that mi
May 11, 2012
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Closing is a Breeze When…

You master commonality-based rapport. Regardless of which type of first contact we made with our prospects, be it via live chat, a phone call, a lead or as a guest on our property, it is imperative that we understand and master commonality based rapp
May 11, 2012