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automotiveMastermind Introduces Electric Vehicle & Service-to-Sales Enhancements to its Mastermind Technology

automotiveMastermind (aM), part of S&P Global Mobility and the automotive industry’s trusted data and technology provider, has announced significant enhancements to its proprietary Mastermind technology: EV Behavior Driver, Service Portfol
Jan 15, 2024
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Driving Dealership Customer Satisfaction and Profits with a Modern Retail Approach

While selling cars looks a bit different in a post-pandemic world, shifts in consumer behavior and advancements in technology have created new opportunities to enhance the customer experience and improve dealership process efficiency. Let’s take a
Jan 15, 2024
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Artificial Intelligence for Image Compliance and Quality Control

Auto dealers have two common strategies for obtaining inventory photos: in-house staff or outsourcing to professional photographers and lot service providers. Regardless of who takes the photos, ensuring consistent, high-quality images can be challen
Jan 12, 2024
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U.S. Electric Vehicle Sales Reach New Heights in 2023

A record number of electric vehicles (EV) were purchased in the U.S. last year. Kelley Blue Book reported 1,189,051 new electric vehicles (EVs) were put into service. For 2023, EV’s made up 7.6 percent of the market, up from 5.9 percent in 2022. In
Jan 11, 2024
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Emerald’s Digital Dealer Welcomes New Managing Editor to Expand Content Strategy

Digital Dealer.com, a leading brand in the automotive industry has hired James Hickey as the new managing editor at Digital Dealer, a brand owned and operated by Emerald, the nation’s leading tradeshow company announced.   With a wealth of experi
Jan 10, 2024
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Impel Expands into Automotive Aftermarket Industry to meet Growing Demand for AI-Powered Customer Lifecycle Management

Impel, the global leader in AI-powered customer lifecycle management and digital merchandising for the automotive industry, announced Jan. 10, 2024, the hiring of Lorie Sharp as Managing Director, Aftermarket. Sharp brings extensive leadership experi
Jan 10, 2024
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Repair Shops Gain Ground on Dealers for Servicing Cars

Franchised dealerships continue to lose share to general repair shops, according to a study from Cox Automotive. The recent report–Under the Hood: Opportunities and Challenges in the Service Industry –found dealerships accounted for 30 percent o
Jan 8, 2024
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Proactive Problem Solving in Business: Learning from Aftermath

This is going to start as grim, but it gets better. Aftermath, (which is the name of an actual ServiceMaster company), pioneered the field of performing crime scene services and trauma clean up. They coined this terminology, Aftermath, and developed
Jan 4, 2024
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Toyota Still the Top Brand for Dealership Acquisition: Kerrigan

As a new year begins at dealerships across the U.S., Kerrigan Advisors sees a mixed bag for valuations of certain brands. The good news is for Toyota, Honda, Subaru, Porsche and Lexus multiples dealerships whose value are expected to increase. For th
Jan 3, 2024