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Trending Auto Retail News

Winter Illness Prevention

Winter Illness Prevention

Winter is approaching faster than many of us even realize. With all of the positive fun and festive parts of the holiday season comes the additional risk of illness. Illness can quickly spread in a dealership, taking out many of your employees, and also increasing...

Closing & Golf: Same Strategies – Same Challenges

Closing & Golf: Same Strategies – Same Challenges

Closing is defined as everything you say or do that moves the sale forward. In golf, games are won or lost around the green on the shortest shots, not on who can hit the ball the farthest on the first shot. The same is true with closing – “What’s the best closing...

The Service Department: It’s More Than Just Fixing Broken Cars

The Service Department: It’s More Than Just Fixing Broken Cars

The best summary I have ever heard concerning our industry comes from Leigh Silver, who puts it like this: “The service operations can be viewed as a combination of running a sales floor, in conjunction with a manufacturing plant, in combination with a shipping yard,...

Unraveling the Mysteries of Matrix Pricing

Unraveling the Mysteries of Matrix Pricing

The Many Ways to Increase Gross Profits At least once a month I get an inquiry from a Parts Manager or GM asking how they can improve their Parts Gross Profits by implementing a Matrix. When I ask them what they had in mind I initially get dead silence over the phone,...

Open Your Mind

Open Your Mind

Rite of passage, whether you are a dealer or a Sales Manager, is made up of many components, none withstanding the top 3 however. You must learn to use curse words in a poetic manner. You must learn to eat a cheeseburger and French fries in less than 3 minutes while...

Paying For Recalls – Audits on the Rise

Paying For Recalls – Audits on the Rise

Following a spate of recent (and ongoing) vehicle recalls from nearly every manufacturer, there appears to be an uptick in dealerships being “selected” for an incentive and/or warranty audit. Audit notices are critically important and should never be taken for...

Basic Training

Basic Training

“Psychology for the Fighting Man” was a basic leadership book issued in 1943. The leadership challenges illuminated for soldiers then is relevant today for F&I leaders: Aligning the individual’s “motives, emotions, aptitudes, attitudes, wisdom, and habits so this...

Four Important Buy/Sell Trends

Buy/sell activity in the first half of 2014 rose 75%, with private acquirers once again leading the industry. The strength of auto retail sales, particularly in the luxury segment, continues to support strong buy/sell activity and high blue sky prices. Below are the...

What’s Being Sold Out of Your F&I Office?

What’s Being Sold Out of Your F&I Office?

Disparate impact and dealer participation continue to be at the forefront of the CFPB agenda, and a hot topic for dealers, finance companies, and those in compliance. Overlooked by most in the industry is the Consumer Financial Protection Bureau’s interest in the...

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