Trending Auto Retail News
Getting Something Done Well – Try It Sometime (If You Can) – Part 1
While doing some light reading in a recent issue of the Harvard Business Review, I discovered an interesting article titled “Why Strategy Execution Unravels,” which detailed the results of an interesting poll of some 400 international chief executive officers of large...
Opportunity Costs of Ignoring Your Bottom Line
1. Introduction There are many competing initiatives that leadership faces in the business world every single day. The recent NADA show in San Francisco presented many new and interesting opportunities to drive top line sales. There were new businesses designed to...
The Truth about Decline
Most managers don’t realize their organization is in decline until results hit the skids. Then they react, or overreact, as they scramble to get things on track. This is both foolish and unnecessary. There are actually four stages of decline, and if you recognize them...
Family Feuds and Business Turf Wars: How Do They Start? How Do They End?
A lot of people lose sleep over a great divide where two or more people have chosen sides. It happens wherever there are people. It could be among friends, enemies, a family or families, clients, or business partners. Usually it is a disagreement over relatively...
3 Ways Packs Prove Problematic for Dealers
There’s no question that dealers like packs. But packs have become increasingly problematic for dealers, sometimes in ways they fail or refuse to see. I recently asked a group of dealers to share how much they packed their used vehicles. The responses ranged from...
Never Underestimate The Outcome Of Tomorrow By What You Do Today
Entrepreneurial leadership has never been more important in business than it is right now! Entrepreneurial Leaders need to be developing great people, teamwork, hiring practices, smoother processes, better profit pictures and enhanced customer relationship...
Brand Loyalty Decreases as Length of Ownership Increases…Say What?
I bought my first new car, a 1983 Ford Bronco, about a year after I graduated from college. I kept it 21 years but in 1999 I bought my second new car, a Windstar, which means I had two Fords in my garage at the same time. My daughters drove the Windstar during their...
The Other Half: Is Your Dealership Neglecting the Most Important Half of the Market?
Women drivers now outnumber male drivers, and women influence as much as 80% of all auto purchases. 53% of millennial car buyers are women.1 With these numbers projected to escalate, creating a sales environment that encourages women shoppers and buyers is more...
NCM® Associates’ BHPH Team to Attend Its 15th NABD Conference This Year
Overland Park, Kan., May 4, 2015 – NCM® Associates (www.ncmassociates.com), a 100% employee-owned company and originator of the 20 Group peer collaboration model, provides automotive retail consulting and management training, operations Benchmark® analysis services,...
8 Characteristics of a Top-Notch Customer Experience Manager
8 Characteristics of a Top-Notch Customer Experience Manager We communicate with customers much more online today and it’s important to devote attention to who in your organization is best equipped to handle your most valued assets…your customers and prospects....
Highlights From the 18th Digital Dealer Conference & Exposition
Highlights From the 18th Digital Dealer Conference & Exposition, from Bryant Surety Bonds. One of the most important events in the auto dealer industry just wrapped up in Tampa, Florida, between April 21-23. The 18th Digital Dealer Conference & Exposition (the...
Keeping Talented Technicians
Keeping Talented Technicians, from Fixed Performance. Recently I've been getting phone calls from dealer principals that are in need of technicians. Anyone that follows me understands that this is been a passion of mine and I'm bringing some real issues to the...
Join us for Digital Dealer Las Vegas 2021