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Trending Auto Retail News

When Sales and Desk Managers Quote Payments

When Sales and Desk Managers Quote Payments

In the not-too-distant past, regulatory oversight of the vehicle-acquisition and -funding processes didn’t start until the customer was turned over to the F&I manager. Not so today. When a prospective

It’s Time to Communicate Like a Boss

It’s Time to Communicate Like a Boss

If you want to capture the attention of shoppers in today’s market, communication should be one of the sharpest tools in your toolbox. Remember the days of desk phones and tangled cords?

Communication Drives Dealership Success

Communication Drives Dealership Success

When you think of all the things that go into making your dealership a success, communication ranks at the top of the list. In fact, without good communication—both inside the dealership and with your

Beware Millennial Stereotypes

Beware Millennial Stereotypes

In 2005, Jim Press, then president of Toyota Motor Sales U.S.A., told attendees at the Management Briefing Seminars in Traverse City, MI, that he loved to visit hospital maternity wards. “Every one

F&I Fact vs. Fiction

F&I Fact vs. Fiction

As a member of various F&I forums, I’m often asked to weigh in on compliance questions. Many of these inquiries involve disagreements about the validity of various long-held beliefs

Get Your Mind Right

Get Your Mind Right

I want to dedicate this article to those individuals who are trying to either become a dealer who wants a very profitable, well run, used vehicle department, and/or the mangers he or she has put in charge

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