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Trending Auto Retail News

What Exactly IS a Virtual Visit?

What Exactly IS a Virtual Visit?

The question seems easy enough to answer. It means going to a website and viewing a plethora of photos or videos. Pretty simple. That’s because nothing has truly changed

Your Customer’s Road To The Showroom

Your Customer’s Road To The Showroom

Throughout their shopping process,customers expect a seamless experience that is individualized, impressionable, and with continuous support regardless of what channel they are

So You Want a Modern Recon Department

So You Want a Modern Recon Department

If you recondition 75 or more a month, the effort should turn a profit for the dealership, not leak it, as so many reconditioning department processes unfortunately do.

Transform Customer Experiences & Stand Out From the Crowd

Transform Customer Experiences & Stand Out From the Crowd

Picture yourself walking on a crowded New York City street.  Everyone blends in…except for those who don’t. Those who stand out have one or more characteristics that usually get them noticed—no matter how many people are around.

Bark If You Like SUVs

Bark If You Like SUVs

With so many people bringing their dogs along for the ride, the canine crowd factors into car shopping, including test drives, says a new survey.

My New Car Buying Experience

My New Car Buying Experience

I was excited about buying a nice new car, but like many of your clients, I was dreading the process. As a service advisor trainer who specializes in teaching the differences between

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