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Trending Auto Retail News

Surprise and Delight EVERYONE, Customer or Not!

Surprise and Delight EVERYONE, Customer or Not!

What would you do if a customer was injured at your dealership and you were at fault? I don’t mean serious injury or anything like that. Perhaps just a bump or scrape? Most businesses would apologize or,

Puttin’ On the Ritz

Puttin’ On the Ritz

I was on a trip to New York and met up with a friend of mine (full disclosure: also a happy customer) Richard Hesse, the Dealer Principal at Mercedes-Benz of Nanuet. He has a simple mantra

DMS, CRM and Closing Ratios

DMS, CRM and Closing Ratios

According to successful businessman Fred DeLuca, “Profit or perish… There are only two ways to make money: increase sales and decrease costs.” In the car business, we all know what

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