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Trending Auto Retail News

Is Your BDC Costing You Money? Probably.

Is Your BDC Costing You Money? Probably.

Hate to be the bearer of bad news, but as you read this, countless dealership BDCs are successfully losing dealership dollars. It could be due to faulty processes, lack of communication

Burn the Equity Mining Boats

Burn the Equity Mining Boats

Let’s start this article with a little phrase that can make a big difference to your business when applied: Part Time Effort = Part Time Results, Full Time Effort = Full Time Results

The Proactive Service Manager

The Proactive Service Manager

A few months into my new role as the service manager at a large metro-area dealership, it became obvious to me, that having the title, didn’t necessarily mean I was the one in charge

Transparency: The Key to Customer Loyalty

Transparency: The Key to Customer Loyalty

An associate of mine recently told me an interesting story about their 75-year-old father, who purchased an import, rather than a domestic vehicle, for the first time in over 60 years.

The Black Hole That Is Your Marketing Data

The Black Hole That Is Your Marketing Data

Per Wikipedia, a black hole is a region of spacetime exhibiting such strong gravitational effects that nothing – not even light – can escape from inside it. For many dealers, trying to make sense of the data

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