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3 Quick Tips for Handling Declined Service

3 Quick Tips for Handling Declined Service

Service customers frequently decline some, or all the recommended services, which can be very frustrating to advisors. While it shouldn’t be a service advisor’s job to “find” things to recommend,

Strengthening Internal Controls to Prevent Fraud

Strengthening Internal Controls to Prevent Fraud

Fraud is often not detected until after the crime has been committed. According to the Association of Certified Fraud Examiners (ACFE), the average time it takes to identify fraud is 18 months

Is Your Dealership Taking Advantage of AI?

Is Your Dealership Taking Advantage of AI?

Rapidly changing family dynamics have impacted the way Americans buy cars. As a result, car dealer’s success hinges largely on how one critical market segment—women car buyers—engages.

Profitable Servicing Begins With…Not That Ami!

Profitable Servicing Begins With…Not That Ami!

I was visiting a marginally performing service operation taking a general review of the situation and the newest and hopefully the last manager for a lengthy time (six generals in two years is a bit much)

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