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Trending Auto Retail News

3 Reasons Why You Overpay Your Worst People

3 Reasons Why You Overpay Your Worst People

Until dealers move to a non-negotiation system and consumers start buying 100% of their cars online, there is still an opportunity for anyone to make an above average income in the car business. Even a service advisor with smart pitch can earn a better living...

A Successful Rewards Program Should Not Be All About Rewards

A Successful Rewards Program Should Not Be All About Rewards

Let’s face it, for every 10 businesses that exist, 9 have some sort of rewards program. While they used to be novel and exciting, customers are now used to them. They may well sign up. But, far too often, customers do so not because they are loyal, but because they...

The Best Service Experience: Back to Basics in a Digital World

The Best Service Experience: Back to Basics in a Digital World

A quarter of a century ago, before CSI and ROI were part of our mainstream vocabulary, before tablets or laptops or texting or even cell phones existed, dealers frequently had to wear multiple hats to keep up with business. From answering the constantly ringing phones...

ADESA Names Two New Executive Sales Directors

ADESA Names Two New Executive Sales Directors

CARMEL, Ind. – August 15, 2017 – ADESA, a business unit of KAR Auction Services, Inc. (NYSE: KAR), announced today that it has added two new members to its sales team. Angela Williams has joined the company as executive sales director. “Angela brings more than 20...

Used Vehicle Depreciation Ticks Up

Used Vehicle Depreciation Ticks Up

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report. This week’s Black Book Market Insights report shows an...

Client Command Smashes  Sales Goals and Quadruples Staff

Client Command Smashes Sales Goals and Quadruples Staff

Cumming, GA (August 14, 2017) – Client Command, the automotive marketing leader in turning active car shoppers into real customers, started the year with a bang, exceeding all quarterly goals, amassing a growing list of accolades, and quadrupling staff to keep up with...

Hard Facts: Facebook Messenger 2.1 [VIDEO]

Hard Facts: Facebook Messenger 2.1 [VIDEO]

We need to talk -- but when it comes to talking to our customers, we have to do it on their terms. This week on Hard Facts, I'm talking about an update that will increase your call to actions and let you have discussions with your customers the way they want to.

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