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Trending Auto Retail News

How Employee Engagement Delivers ROI

How Employee Engagement Delivers ROI

Is your dealership the kind of place where employees can't wait to come to work every morning? Do your employees arrive early and stay late because they love their jobs, not because they feel they have to? If you answer with a resounding 'yes' to these questions, then...

The Service Reception Process Revealed – Jaw Dropping

The Service Reception Process Revealed – Jaw Dropping

Sorry, just had to do that in my current aggravated state – yellow journalism headlines everywhere – YUK. Sit or stand? That is a pertinent question for both customers and assistant service managers (writers). Should the ASM be standing at his or her desk with the...

A Scientific Model for Building Customer Trust

A Scientific Model for Building Customer Trust

Do your customers trust your salespeople? According to the most recent Gallup poll on the subject, the answer is a resounding “No!”. Americans rank car salespeople as the third least trustworthy profession. Only members of Congress rank lower, and now with recent...

Customer Acquisition Can Be More Effective When You Spend $0

Customer Acquisition Can Be More Effective When You Spend $0

Customer retention is typically much less expensive than customer acquisition. However, with the advent of the internet, consumers are changing. Now, I’m not saying that your dealership should ditch retention and loyalty strategies – not by a longshot. You need both...

RMS Automotive Adds Carfax Search to Digital Sales Platform

RMS Automotive Adds Carfax Search to Digital Sales Platform

Vehicle history search helps dealers source inventory more efficiently and buy with greater confidence ATLANTA, Sept. 28, 2017 /PRNewswire/ -- RMS Automotive has partnered with Carfax to enhance the digital buying experience using key vehicle history details. Dealers...

Industry-leading F&I Service Provider Grows Its National Footprint

Industry-leading F&I Service Provider Grows Its National Footprint

AutoPayPlus biweekly loan acceleration service now available in 37 states ORLANDO, Fla. (September 28, 2017) – US Equity Advantage (USEA) is now licensed in Mississippi, New York, Tennessee and Washington, D.C., bringing to 37 the number of states in which the company...

It’s 9 AM. Do You Know What Your Net Cash Is?

It’s 9 AM. Do You Know What Your Net Cash Is?

Net cash balance is one of the best indicators of how healthy your store is. If your net cash balance is adequate to good, you are in a position to be proactive and take advantage of opportunities. For example, with plenty of cash on hand you can go to auction to buy...

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