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Trending Auto Retail News

Warranty Claims and Internal Debits: Stop the Madness!

Warranty Claims and Internal Debits: Stop the Madness!

Let’s cut to the chase. Internal debits from warranty claims are costing dealerships $100,000+ a year. And, with larger high-volume dealerships, this amount can be dramatically higher. Whether your dealership “needs” the money or not, my guess is that the owner would...

Preparing for Autonomous Vehicles

Preparing for Autonomous Vehicles

For many, autonomous vehicles are synonymous with ride sharing and hence reduced fleet size and negative implications for dealership sales and service. Well, I see the world differently.  I see autonomous vehicles opening new opportunities to expand ownership in...

Master Video Fundamentals Before Going Social

Master Video Fundamentals Before Going Social

When I talk to dealers about video marketing, one question I get asked a lot is "What about social?" In particular the marketing folks want to know what types of videos they should make to post on their social media platforms, which social media platforms drive the...

4 Must-Dos to Meet Your Goals for Used Vehicle Sales, Profit Growth

4 Must-Dos to Meet Your Goals for Used Vehicle Sales, Profit Growth

I am a bit disturbed by some of the recent trends affecting used vehicle departments at franchised dealerships. First, sales volumes appear to be flat, or worse, in 2017 compared to the prior year. You see this troubling take-away as you compare year-end retail sales...

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