Trending Auto Retail News
Retail Warranty Reimbursement: Leveling the Playing Field
By Joe Jankowski, Managing Partner, Armatus Dealer Uplift The factory-dealer relationship is anything but a level playing field, and unfortunately the behaviors of some manufacturers have necessitated state laws to protect dealers. These laws cover a myriad of issues,...
Is a Financial Partnership in your Future? Some Considerations for Dealers in Growth Mode
In our industry today, partnering with professional capital is a significant discussion thread. Namely, selling less than 100% of the business and joining forces with outside capital for the purposes of accelerated growth and dealership acquisitions is becoming more...
Organize for 2018 – Expect Greater Efficiencies and Profitability, Fewer Surprises
Management is a challenging endeavor in any business, but especially so in an auto dealership. Dealers need to manage a large staff, facilities, new and used car sales, service business, a parts business, the supplier base, the I.T. support structure, compliance,...
Four Tech Tools That Decrease Employee Turnover
Employee turnover continues to be a problem in many dealerships, and especially in fixed ops. The ability to attract and retain service technicians, for example, is a problem so prevalent that in a recent Carlisle Dealer Principal Survey, more than 40 percent of...
You Can’t Take a Train 500 Miles on 400 Miles of Track
Build Your Store's Direction Towards a Success Destination Recently I took a road trip and visited with several dealerships. Many of these stores were suffering from attrition anxiety and couldn't figure out what was wrong. Why would employees want to leave us? We are...
Fallacy
Dr. Merlot and I met up during a layover in Charlotte in route to a family business operating three semi metro dealerships in the Midwest. In our previous visit, we had been dealing with a daughter with a drug issue. Now we were focusing on preparing the dealer’s son...
Attempting a No-Huddle Offense? How’s that Working for You?
How many football teams can you name that have successfully executed a no-huddle offense throughout an entire game? How about half a game? Or, a quarter? Not many, if any, I suspect. Rather, a typical team huddles approximately 70 times in a single three-hour game....
Don’t be a “Management Jerk” and Steps for Handling Them!
A “jerk” is defined as a contemptibly obnoxious person. Sadly, there are too many jerks in management who seem to believe their position gives them permission to abuse, micromanage, continually criticize, demean, complain about, disrespect or intimidate others. The...
Service Absorption is a Dangerous Number
Service absorption is one of the most frequently cited Fixed Ops metrics at 20-group meetings. While asking the service department to carry store profitability has never been more important, focusing on service absorption as a metric is not only limiting, but...
Taking Ten with Cary Greenberg of Digital Media Nation: Reputation Marketing
We caught up with Cary Greenberg at the Digital Dealer Conference & Expo and sat down with him for ten minutes to capture his views on the state of our industry from the perspective of a company who focuses on reputation marketing to an industry that has long been...
UpdatePromise Announces New Partnership Integration
CHINO, CA November 2nd, 2017 – UpdatePromise recently announced its latest integration with one of the largest credit and debit card processors in the US. UpdatePromise is thrilled to be partnering with a company that supports more than 400,000 merchant and financial...
BLACK BOOK UNVEILS ECONOMIC SCENARIO-BASED RESIDUALS DATA
Residuals Enable Auto Lenders to Leverage Macroeconomic CCAR/DFAST Scenarios Within Portfolio Forecasts LAWRENCEVILLE, GA (November 1, 2017) – Black Book, a division of Hearst Business Media that provides industry-leading used vehicle valuation and residual value...
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