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Trending Auto Retail News

Service Department Communication in the 21st Century

Service Department Communication in the 21st Century

Alexander Graham Bell, credited with inventing the telephone in 1876, showcased his remarkable invention with the first-ever phone call to Thomas Watson, his assistant, who was in another room. In modest words, Bell spoke into a mouth piece and said: "Mr. Watson--come...

Hurricane Winds Create Windfall for Car Dealers

Hurricane Winds Create Windfall for Car Dealers

Along with 180 mph winds, flood damage, home destruction, and disease, Hurricane’s Harvey and Irma were also the cause behind the effect of a very large increase in car sales. It’s estimated that nearly one million cars were totaled during the twin typhoons. In a...

Marketing vs. Content: It’s a Matter of Perspective

Marketing vs. Content: It’s a Matter of Perspective

In a world filled with noise, companies large and small are competing for consumer attention. Your message needs to be relevant, or the consumer will simply tune you out. Of course, you also need to make a profit and get in front of customers whenever can – and that’s...

Putting the “R” Back in CRM

Putting the “R” Back in CRM

Too often, CRM and direct marketing are used interchangeably. In so doing, focus on the “relationship” part of CRM is lost.  I think we can learn a lot about the value of that relationship, and how best to foster it, by thinking about successful personal...

ADESA Dallas Appoints New General Manager

ADESA Dallas Appoints New General Manager

CARMEL, Ind. – Nov. 14, 2017 – ADESA, a business unit of KAR Auction Services, Inc. (NYSE: KAR), announced that Allan Wilwayco has been appointed the new general manager at ADESA Dallas. In his new role, Wilwayco will lead the day-to-day business operations of one of...

Used Car Market Insights: Overall Normal Depreciation for November

Used Car Market Insights: Overall Normal Depreciation for November

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report. This week’s Black Book Market Insights report shows car...

LEASE CREDIT APPROVAL RATES BOUNCE BACK IN OCTOBER

LEASE CREDIT APPROVAL RATES BOUNCE BACK IN OCTOBER

Approval Rates Rise 16.7% Over Last Month CINCINNATI, OHIO (November 14, 2017) – Swapalease.com, the nation’s largest car lease marketplace, reports car lease credit applicants registered a 55.6% approval rate for October. The lease credit approval rate improved over...

You Don’t Have to Be Company 2nd to be Customer 1st

You Don’t Have to Be Company 2nd to be Customer 1st

While today’s businesses understand the need to provide an excellent customer experience, many don’t truly understand what customer experience means. What’s more, some don’t even realize they already have most of the things needed to provide a truly great customer...

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