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Conference & Expo: September 22-23, 2026
DealerPoint: April 22-24, 2026

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Trending Auto Retail News

Using an “Outside-In” Strategy for Customer Experience

Using an “Outside-In” Strategy for Customer Experience

Providing the right experience that attracts and keeps customers can be difficult. Why? Well, according to an article on CMSWire, we are doing it backwards. The Toyota Product System, otherwise known as “Lean Manufacturing” advocates that all improvement projects...

When NOT to be the Smartest Person in the Room

When NOT to be the Smartest Person in the Room

In the best-selling book of 1979, “The Hitchhiker’s Guide to the Galaxy” by science-fiction author Douglas Adams, one of the oddest and most unique creatures exists – which is also the most useful creature in the universe: the babel fish.  When you insert it into your...

Used Car Market Insights: Depreciation Ticks Up on Cars

Used Car Market Insights: Depreciation Ticks Up on Cars

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report. This week’s Black Book Market Insights report illustrates...

Don’t Eat Tomato Soup with Chopsticks

Don’t Eat Tomato Soup with Chopsticks

As a dealership there are many ways you can identify if you’re losing customers. Through data, you can see that John Smith used to come into the dealership regularly for service but then disappeared without a peep. Why did John Smith stop coming in? Do you know? You...

Content Marketing for Dealerships: From Clicks to Sales

Content Marketing for Dealerships: From Clicks to Sales

Taking good care of your internet sales funnel separates the powerhouse dealerships that are dominating their regions from the stores that are just getting by. Still, plenty of marketing managers are struggling to make their teams see the real-world value of strong...

5 Challenges Dealers Face in Growing Service Profits

5 Challenges Dealers Face in Growing Service Profits

To grow profits in today’s automotive environment, many auto dealers are focusing on growing service department revenue. Achieving this goal presents a number of challenges, including: 1) Declining new vehicle sales volumes NADA predicts 2018 new-vehicle sales of 16.7...

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