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Trending Auto Retail News

Avoiding the Common Service Technology Traps

Avoiding the Common Service Technology Traps

I’ve been around enough installations of technology and tools in dealership service departments to spot a train wreck before it happens. I suspect many can recall a technology investment that went south and, ultimately, proved to be a big waste of time and money. But...

J.D. Power’s Finbarr O’Neill Joins APCO Holdings Board

J.D. Power’s Finbarr O’Neill Joins APCO Holdings Board

NORCROSS, Ga. — March 14, 2018 —APCO Holdings Inc., an innovative dealer solutions provider and administrator of vehicle service contracts sold by franchised and independent auto dealers throughout the U.S., announced that Finbarr O’Neill, president and CEO of J.D....

The Seven Rules of Cult Brands

The Seven Rules of Cult Brands

THE BIG IDEA: Certain businesses excel at fostering undying, cult-like following among their customers. Our study of Cult Brands reveals seven rules any business can follow to attract loyal customers. Some customers have a religious devotion to a particular brand....

Think Tank: 5 Ways to Overcome Fear

Think Tank: 5 Ways to Overcome Fear

Whether you live in fear or control with fear, you're limiting yourself by not overcoming it. My entire life changed the moment I decided to no longer let my fears control me, or the fear-tactics of others affect me. In this week's Think Tank, I'm going to give you 5...

Winning the Retail Game is Getting Harder. Can You Do It?

Winning the Retail Game is Getting Harder. Can You Do It?

Do you think retail is changing, or do you believe that continuing to do the same thing will allow you to prosper as you have for decades? Certainly, the auto industry disruptors must be a wake-up call, at the very least. But is it enough of a wakeup call? We’re...

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