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Trending Auto Retail News

It Was a Connected Vehicle, Now it’s a Cognitive Vehicle

It Was a Connected Vehicle, Now it’s a Cognitive Vehicle

 The automotive industry first started connecting to customers when OnStar was introduced in 1996. Today we are starting to see what is defined as the Cognitive Vehicle, or what we define as a self-enabling vehicle, which offers a more personalized customer...

OPENLANE Reimagines Upstream

OPENLANE Reimagines Upstream

Data Science, AI and Cloud Technology Fuel the Future of Off-Lease Sales CARMEL, Ind. – June 7, 2018 — OPENLANE, the world’s largest upstream vehicle auction platform, is deploying a cache of industry-only capabilities to help customers monetize vehicles faster,...

When Batman Decides a Recall Isn’t Enough

When Batman Decides a Recall Isn’t Enough

In 2014, due to safety concerns, Toyota issued a recall notice for a power inverter on its popular Toyota Prius. Nothing abnormal. But for the fact that, even after the recall was fixed, customers continued coming in with issues – hundreds of them – and that’s when...

Drive Sold-to-Service Converts

Drive Sold-to-Service Converts

Almost half of a dealership’s sales customers never return for their first service appointment – that’s a hefty chunk of a dealer’s lifetime service potential! What causes this pattern in car buyers, and how can you channel more of them from your showroom to your...

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