Trending Auto Retail News
New Automotive Service Industry Study Reveals Entry Points to Multibillion-Dollar Opportunity
Cox Automotive Inc. Survey Provides Dealerships New Insight into Consumer Behaviors and Misperceptions REDWOOD CITY, Calif., September 5, 2018 – Amid the flattening automotive retail market, dealerships are turning to fixed operations to future-proof their businesses....
3 Keys to Developing Employees on the Phone (Part 1)
CallRevu Vice President of Customer Experience Holly Markel shares the first of three keys to developing your staff to handle the phones properly in part 1 of this 3 part video blog series.
Don’t Let Technology Make Your Customers Run for the Hills!
Communication is vital to business, that’s a given. In retail, businesses must be responsive, provide a great customer experience and stand by their products or services. But what happens when businesses fail at that? They get complaints. A customer ordered some...
Your Secret Weapon to Increasing Sales? Reading
Almost every dealership has some degree of training, from the manager telling the salesperson, “Here’s how to do a foursquare, now go get an up,” to a more structured and professional routine, perhaps from an outsourced vendor. The problem is, this training can be...
Selly CRM integrates with Lot Wizard DMS
SAN FRANCISCO, CA, September 5, 2018 - Selly Automotive’s customer relationship management (CRM) platform is now integrated with Friday Systems Lot Wizard dealer management software (DMS). This partnership will allow sales and inventory data to sync for dealerships to...
FollowPro Launches First U.S. “Pay Per Performance” Automotive BDC Call Center
“No Show, NO Pay” Appointment Setting Program Already Having Results Asbury Park, NJ (9/4/18) – U.S. Auto Dealers are continually confused by complicated third party Call Center billing techniques. Paying by the minute, paying by the lead and other traditional metrics...
Take a Good Look at Your Recall Customers
It wasn’t too long ago that most dealers shunned recalled vehicle owners, describing the additional traffic as a nuisance, or they viewed them as consumers who occupied service bays that could be more profitable with other types of business. However, changes in OEM...
Your Local Car Salesman Just Might Be Helping in the Fight Against Childhood Cancer
September is National Childhood Cancer Awareness Month and $10 from every copy of ‘Assumptive Selling’ sold this month goes straight to the PaulieStrong Foundation Given nearly 16,000 children are diagnosed with cancer each year in the United States, you would think...
KAR Auction Services Partners with Jefferson Awards Foundation
CARMEL, Ind. – August 30, 2018 – KAR Auction Services (NYSE: KAR), a global vehicle remarketing and technology solutions provider, announces its partnership with the Jefferson Awards Foundation. The Jefferson Awards Foundation is one of the most prestigious and...
Hard Facts: Beacon Tech: How It Works & If It’s Worth It
Do you have a brick & mortar biz but don’t know if your marketing is what’s bringing customers through the door? ? Marketing, while heavily data and numbers driven, isn’t always easy to quantify. ➗✖➖➕ Attribution can be difficult to track as it’s not always easy...
3 Tips to Improve the Results of Phone Calls
Many dealerships subscribe to some type of call tracking service that records incoming phone calls, however, many sales managers neglect to listen to the calls on a regular basis. Typically, it’s not until the end of the month when they’re trying to squeeze out those...
Stop Chasing Squirrels: The More You Know, the More You Sell
Henry Ford was once asked why he visited his executives rather than having them come to his office when problems arose or he needed questions answered. “I go to save them time,” said Ford. “I’ve found that I can leave the other fellow’s office a lot quicker than I can...
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