Trending Auto Retail News
Increasing Service Business Through Convenience – A Tactical Approach
What do the success of service-based companies like Uber, Grubhub, or Airbnb tell us about today’s consumer? We know that people are looking for retail experiences tailored to their individual needs and desires; that people are more empowered than ever before to make...
A Little Re-Tooling Can Get You Great Improved Results
A few years ago, I wrote an article titled, “It All Starts at the Top,” which generated a lot of interest primarily from readers aligning with the problematic day-to-day issues present in this industry. The primary issue was and remains a lack of top-down...
Collision Shop Liability Is a Serious Issue for All – Read This!
Unless you have been living under a rock outside of your auto business, you’ve heard of the $30 million-plus award against a franchised dealer’s Texas body shop for gluing a roof on a Honda Fit, as instructed by the insurance company, versus the 128 welds as it was...
Great Service Managers Follow a 4C Approach
Every time I ask service managers about the 4th C I get a blank stare. All service managers know about the 3 Cs: Concern, Cause, and Correction, but none seem to know what the 4th C is. Why is that? The answer is actually quite simple. The 4th C is not part of the...
Building Your Business by Building Your People!
“You don’t build a business, you build people—then your people will build your business!” –Zig Ziglar Wow! That’s powerful, isn’t it? Zig Ziglar was my hero for over 40 years. Even after his passing, his words still inspire me. Business men and women always say people...
Trade, Tariffs and Labor
By Champ Rawls, Succession Advisor, The Rawls Group The U.S. economy has been experiencing one of the strongest upward surges in years. The Bureau of Economic Analysis(1) reported that the real gross domestic product increased at an annual rate of 4.1% in the second...
The Art and Science of Parts Inventory Reconciliation
While consulting with parts department managers and owners on the recording and reconciling of parts inventories for many years, our firm has seen unusual activity and trends as they pertain to these inventories in new vehicle dealerships. In the last couple of years,...
How to Add $1.0MM to Your Bottom Line Profits
Whether you are a single-point dealership, small group, mid-sized group or mega group of dealerships, the opportunity to add $1,000,000 to your bottom line is absolutely achievable. For smaller groups, the profit improvement may span a couple of years, for larger...
7 Questions to Ask When Hiring a Customer Service Trainer
The average customer will see their automotive salesperson once every three years. The same customer will see their service advisor approximately three times a year. Relationships are either built, strengthened or destroyed in the service drive. Building and...
The Two Non-Negotiable Pillars of Accountability
I’ve written and spoken extensively about accountability in the 20 years since we started our company, Learn To Lead: how to do it, why it’s important, the consequences for not doing so, and more. In my recent “How to Master the Art of Accountability” seminar...
Buy/Sell Trends Expected in 2019
Buy/sell activity remained very robust in 2018 - the fifth consecutive year of over 200 transactions. Underlying today’s robust buy/sell market is the growing U.S. economy. GDP increased 4.5% in the third quarter and wages rose at 2.9%, the highest level since 2009....
OVER-THE-TOP Advertising!
Last month, I made the ‘big switch,’ cutting the cable-delivered TV to ‘Streaming,’ and in the process, discovered the world of OTT (over-the-top) advertising. In addition to the regular channels I previously received, I am now able to access a host of apps via the...
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