Trending Auto Retail News
The Power of Aggressive Broadcast Negotiation!
This is the year to grind out some of the best broadcast deals possible. Despite pressure on grosses, increasing interest rates, and competition from every angle, you can hold and improve EBITDA with better expense control, more effective marketing, strategies, and...
How to Prepare for Digital Retailing
Does your dealership offer customers the option to purchase a car online? If not, you're missing opportunities and sales. According to surveys, 83% of consumers want to do one or more steps of the purchase process online. Of course, other surveys show that just as...
Creating a Lasting Impression
Challenging situations in business are inevitable, but what makes the difference is how you handle them. No one can control how a customer reacts, feels, talks, or behaves, but you can control your response and what you do about the situation to make it right. If you...
Tesla Suffers Another Setback
A Legal Ruling in Efforts to Avoid Using an Independent Franchised Dealer Network On December 6, 2018, the Connecticut Superior Court affirmed an earlier administrative law judge’s ruling that Tesla’s “Gallery” locations were operating in violation of...
Creating a Sales Culture in Fixed Ops!
Every process in your dealership falls into one of two categories; it’s either administrative or revenue-generating. Granted, every job description of every service employee has a certain amount of administrative duties, but the majority of the processes they follow...
6 Questions to Ask Associates to Evaluate Their Customer Service Skills
Hiring and retaining sales professionals and service advisors who possess great customer service skills and are also trainable for improving these relational skills—this is your goldmine. In order to stay competitive in the marketplace, you must constantly improve...
Three Ways to Fix “F&I Apathy” on Your Showroom
When dealerships are struggling with F&I production, there is plenty of blame to pass around. From training to pay plans, from process to personnel, there are multitude of reasons performance can be lacking. If everything seems to be in place, you may want to...
How to Safeguard Your Dealership’s Social Media Accounts
Even though social media has become mainstream, there are surprisingly many dealers who haven't secured their social media accounts. How do I know this? Because on a regular basis, I'm asked about the 'best ways to safeguard our social media accounts.' Rather than...
New Year and New Changes: Stop Looking for the Magic Pill
Every January, as the clocks strike midnight, we rotate from the previous year to the new year. In our society, it’s common for people to contemplate goals that they have for themselves in the new year. These are called New Year's resolutions. Some common resolutions...
An Advocate Leading Your Team to Victory
While traveling around the country to visit with dealers, I decided to conduct a survey identifying what they really felt was needed to increase business from the front-end sales department. I first asked these dealers how things were going for them. Most often, the...
Leaders Simplify the Complex
Running a business can be hectic. Leading a business can be stressful, time-consuming and at times complex with all of the issues and various challenges leaders run up against. While business can be complex for the leadership team, it can also be complex for the...
Seven Truths That Maximize Talent
In his book, Talent is Never Enough, author John Maxwell says, “Too many talented people who start with advantages over others lose that advantage because they rest on their talent instead of raising it. They assume that talent alone will keep them out front. They...
Join us for Digital Dealer Las Vegas 2021