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Conference & Expo: October 14 -15, 2025
DealerPoint: April 22-24, 2026

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Trending Auto Retail News

Digital Identity: The Key to Unlocking Customer Experience

Digital Identity: The Key to Unlocking Customer Experience

Nearly every industry is focused on customer experience and the automotive industry is no different. In fact, earlier this year at Consumer Electrics Show (CES), automotive makers including Hyundai, Audi, Mercedes Benz and Nissan showcased technological advances...

When Car Sales Slow Down, Change is Necessary

When Car Sales Slow Down, Change is Necessary

Just one month into 2019, and we've already received the dire prediction (from NADA) that sales are expected to drop to levels the auto industry hasn’t seen since 2014. According to Bloomberg, the decreased demand for sedans accompanied with increased demand for SUVs...

Overall Depreciation Trends Stable

Overall Depreciation Trends Stable

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report. This week’s Market Insights Report looks at the...

Digital Retailing is Not About Technology

Digital Retailing is Not About Technology

At NADA many exhibitors hyped their digital retailing solutions to support online vehicle transactions. While no one has cracked the code for a complete, seamless online transaction, there are several great solutions that provide enough functionality to meet consumer...

Knock, Knock—It’s Amazon

Knock, Knock—It’s Amazon

Google and Facebook, Watch Out! There’s someone approaching in the rear-view mirror, and it’s Amazon. Don’t worry about Amazon pursuing automotive retail--think expensive land and expensive cattle (aka cars). As far as the desire to pursue automotive...

Technicians are the Key to Dealerships’ Future

Technicians are the Key to Dealerships’ Future

Service departments account for and absorb most of a dealership’s losses in sales and fixed expenses. That is not going away anytime soon. With new car front-end grosses declining, most dealerships will increasingly rely on service business to, well, stay in business....

Are You Connecting with your Customers?

Are You Connecting with your Customers?

According to an interesting study by Forrester Research, many businesses fail to communicate in a way that enhances and solidifies the business-customer relationship. The same can be said for some dealerships. The study found that the most critical way to earn repeat...

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