Trending Auto Retail News
Is Mobile Service the Answer to Higher Recall Completion Rates?
By Dan Beres, Managing Partner, Recall Masters Recall completion percentages have been increasing, but despite increased communication attempts, that increase is hitting a plateau. A recent trend reveals that many vehicle owners are very interested in mobile services....
Why Your Dealership Needs a Human Firewall
Erik Nachbahr shares the leading cause of customer data breaches at dealerships and how this can be prevented.
From Coast To Coast, Manheim Employees Make the Holidays Brighter This Year For Their Community Neighbors in Need
Gift-giving included socks for the homeless, bikes for an after-school program, dinner baskets for a food bank, and supplies for an animal shelter ATLANTA, Ga. (December 17, 2019) – From Georgia to California and Michigan to Florida, Manheim employees nationwide made...
Digital Dealer Launches 2020 Defy Gravity Theme
Addressing the current challenges and how to compete in today’s market through greater efficiency, productivity and profitability (Boca Raton, FL.) – December 17, 2019 – Digital Dealer Conference & Expo is launching a Defy Gravity theme in 2020, the first of many...
Swapalease.Com Releases Holiday Trend Report Highlighting Consumer Preferences on Automotive Shopping and Spending
Survey Results Reveal Consumer Buying and Leasing Habits, Preferences, and Shopping Needs CINCINNATI, OHIO (December 17, 2019) – Swapalease.com, the nation’s largest car lease marketplace, announced today the results of a holiday shopping survey, revealing consumer...
Dealertrack Registration and Title Solutions Joins CDK Global Partner Program
New data sharing capabilities drive reliability from start to finish for deals worked between Dealertrack Registration and Title Solutions and CDK Global Drive DMS North Hills, N.Y., December 16, 2019 –To help increase dealership time savings and improve customer...
Autotrader Names Best New Automotive Technology for 2020
ATLANTA, Dec. 16, 2019 -- With the accelerating pace of automotive technology, new-car shoppers entering the market may be surprised by the innovations that have developed in recent years. To help shoppers navigate all of the features and gadgets available on 2020...
How Dealerships Can Overcome Customer Skepticism in Service
Mike Correra shares a simple way for dealers to legitimize recommended services and overcome any customer skepticism.
Charlie Clark Nissan El Paso, #1 Nissan Dealer in the Country
El Paso, TX, December 3, 2019 – Charlie Clark Nissan El Paso sold a record 347 new Nissan vehicles in the month of November, this giving them the honor of being the number one sales volume Nissan dealer among more than 1,400 Nissan dealers nationwide. Charlie Clark...
Data Shows Dealers Realize Importance of Digital Merchandising but Struggle to Differentiate Themselves Online
New HomeNet Automotive meta-analysis suggests consumer insights hold keys to improving digital merchandising EXTON, Pa., December 12, 2019 – Today, nearly all shopping for a vehicle begins online, equipping consumers with more information and access to inventory than...
Digital Retailing & Customer Experience: Why the Human Element Is Key
By Carol Marshall, Vice President of Operations, ActivEngage What do you hope for when you make a purchase? What needs must be fulfilled for you to call an experience enjoyable? Are you time-sensitive? Do you expect a positive, attentive response? Naturally, what we...
“Must-Dos” to Find Efficiencies in Even the Most Routine Tasks and Costs
By Susan Moll and Matt Hurst Back in August, we started our article series of “must-dos” by looking at the overwhelming weight of dealer expense structures on gross profit margins. In Q1 2019, an average dealership’s expense structure was 106 percent of its gross...
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