Unless you have been living under a rock outside of your auto business, you’ve heard of the $30 million-plus award against a franchised dealer’s...
Collision Shop Liability Is a Serious Issue for All – Read This!
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Great Service Managers Follow a 4C Approach
Every time I ask service managers about the 4th C I get a blank stare. All service managers know about the 3 Cs: Concern, Cause, and Correction, but...
Building Your Business by Building Your People!
“You don’t build a business, you build people—then your people will build your business!” –Zig Ziglar Wow! That’s powerful, isn’t it? Zig Ziglar was...
Trade, Tariffs and Labor
By Champ Rawls, Succession Advisor, The Rawls Group The U.S. economy has been experiencing one of the strongest upward surges in years. The Bureau...
The Art and Science of Parts Inventory Reconciliation
While consulting with parts department managers and owners on the recording and reconciling of parts inventories for many years, our firm has seen...
How to Add $1.0MM to Your Bottom Line Profits
Whether you are a single-point dealership, small group, mid-sized group or mega group of dealerships, the opportunity to add $1,000,000 to your...
7 Questions to Ask When Hiring a Customer Service Trainer
The average customer will see their automotive salesperson once every three years. The same customer will see their service advisor approximately...
The Two Non-Negotiable Pillars of Accountability
I’ve written and spoken extensively about accountability in the 20 years since we started our company, Learn To Lead: how to do it, why it’s...
Buy/Sell Trends Expected in 2019
Buy/sell activity remained very robust in 2018 - the fifth consecutive year of over 200 transactions. Underlying today’s robust buy/sell market is...
OVER-THE-TOP Advertising!
Last month, I made the ‘big switch,’ cutting the cable-delivered TV to ‘Streaming,’ and in the process, discovered the world of OTT (over-the-top)...