Sales & Variable OPS
Professional Voice-Over Secrets!
If you, or someone in your dealership does on-camera work or voice-overs for radio, here are some professional ‘secrets’ from someone who’s been doing broadcast work for over a half-century. Having worked in every aspect of broadcast marketing since I was 18, I’ve...
Cracking the Car Code on Selling to the #1 Buyer: Women
Harness Reviews into Real-time Data to Make Your Store a Destination Dealer Today’s car buying market faces competitive advertising exposure through mobile devices, tablets, laptops and desktop computer interaction all vying for the attention of your potential buyers....
Retail Warranty Reimbursement: Leveling the Playing Field
By Joe Jankowski, Managing Partner, Armatus Dealer Uplift The factory-dealer relationship is anything but a level playing field, and unfortunately the behaviors of some manufacturers have necessitated state laws to protect dealers. These laws cover a myriad of issues,...
Is a Financial Partnership in your Future? Some Considerations for Dealers in Growth Mode
In our industry today, partnering with professional capital is a significant discussion thread. Namely, selling less than 100% of the business and joining forces with outside capital for the purposes of accelerated growth and dealership acquisitions is becoming more...
Organize for 2018 – Expect Greater Efficiencies and Profitability, Fewer Surprises
Management is a challenging endeavor in any business, but especially so in an auto dealership. Dealers need to manage a large staff, facilities, new and used car sales, service business, a parts business, the supplier base, the I.T. support structure, compliance,...
Four Tech Tools That Decrease Employee Turnover
Employee turnover continues to be a problem in many dealerships, and especially in fixed ops. The ability to attract and retain service technicians, for example, is a problem so prevalent that in a recent Carlisle Dealer Principal Survey, more than 40 percent of...
You Can’t Take a Train 500 Miles on 400 Miles of Track
Build Your Store's Direction Towards a Success Destination Recently I took a road trip and visited with several dealerships. Many of these stores were suffering from attrition anxiety and couldn't figure out what was wrong. Why would employees want to leave us? We are...
Fallacy
Dr. Merlot and I met up during a layover in Charlotte in route to a family business operating three semi metro dealerships in the Midwest. In our previous visit, we had been dealing with a daughter with a drug issue. Now we were focusing on preparing the dealer’s son...
Attempting a No-Huddle Offense? How’s that Working for You?
How many football teams can you name that have successfully executed a no-huddle offense throughout an entire game? How about half a game? Or, a quarter? Not many, if any, I suspect. Rather, a typical team huddles approximately 70 times in a single three-hour game....
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