Sales & Variable OPS
How to Boost Your Recall Completion Rate
Today one of five vehicles on the road are under recall. This year alone there have been 46 million vehicle owners notified of a recall; seven million of which are not related to the Takata airbag issue. Recalls represent a significant revenue opportunity for...
Hello, Is It Me You’re Looking For?
I frequently write about how, in my opinion, dealerships would be wise to expand their thinking and change attitudes towards recall customers … and not just recall customers, but all customers The customer experience is key to building customer loyalty, increasing...
#FreebieFriday: Coaching Up & Managing Up
ELEAD1ONE Partner Bill Wittenmyer explains the concept of coaching up and managing up in this week's episode of Freebie Friday.
Hard Facts: How to Grow in the Job You Have – Creating Professional Opportunities
If you’ve ever stayed with a company for more than a few years, you know that sometimes after working hard and rising your way up— it’s common to reach a point where it feels you’ve gone as high as you can go. Creating opportunities for growth from within your...
Cox Automotive Solutions Lab opens at Northwood University
The Cox Automotive Solutions Lab at Northwood University in Midland, Mich. officially opened with a ribbon-cutting ceremony on August 29. The Cox Automotive Solutions Lab provides hands-on, experiential learning opportunities that are a cornerstone of Northwood...
Spireon Announces New Kahu Enhancements Designed for Auto Dealer Groups
Latest Features Help Multi-Store Dealers Improve Inventory Management, Facilitate Trades and Increase Visibility to On-Lot and Off-Lot Activity IRVINE, Calif., Sept. 18, 2018—Spireon, the vehicle intelligence company, is adding several enhancements to its Kahu...
Can You Sell Cars on Facebook Marketplace?
Since Facebook has exploded, businesses have all rushed to capture their audience’s attention and leverage the platform’s marketing potential. In the beginning, gaining business exposure on Facebook’s platform was relatively inexpensive. As Facebook continued to...
3 Keys to Developing Employees on the Phone (Part 2)
CallRevu Vice President of Customer Experience Holly Markel shares the first of three keys to developing your staff to handle the phones properly in part 2 of this 3 part video blog series.
POTRATZ RANKED ON 2018 TOP COMPANY CULTURES LIST PRESENTED BY ENTREPRENEUR MAGAZINE
Schenectady, NY - POTRATZ was recently ranked on Entrepreneur's Top Company Cultures list, a comprehensive ranking of U.S.-based businesses exhibiting high-performance cultures created in partnership with employee engagement platform and service provider Energage. The...
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