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Conference & Expo: September 22-23, 2026
DealerPoint: April 22-24, 2026

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Sales & Variable OPS

No One Plans to Fail

No One Plans to Fail

As the old adage goes, no one plans to fail, they just fail to plan. This could not be more true when it comes to service marketing budgets in dealerships. As new vehicle sales and gross margins decline, it's natural to look for ways to cut expenses. But I've never...

Customer Experience Transformation and Your Dealership

Customer Experience Transformation and Your Dealership

A recent Google search for “customer experience” produced around 1.49 billion results. And refining the search to “customer experience in the automotive industry” reduced this to about 251 million results. Clearly, this is a subject that has already garnered an...

The Importance of Inventory Photography

The Importance of Inventory Photography

They say not to judge a book by its cover, but let’s be frank, when selling a vehicle, looks are just about everything. In a world of automotive digital advertising, this is the first chance you’ll have to catch your potential customer’s attention and you want to be...

Stable Market Except for Luxury Vehicles

Stable Market Except for Luxury Vehicles

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report. This week’s Market Insights Report looks at a spring...

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